Customer Service Human Resources
Resume:
Jewel Beard
Apt. ****
Little Rock, AR 72223
***********@***.***
Objective
To secure a position with a well-established company that will allow me to utilize my organizational skills and customer service experience to make a positive contribution to the organization.
Profile
Self Starter, can be depended on to complete a task under minimal supervision
People oriented, enjoy working directly and indirectly with customers to ensure that their experience is pleasurable.
Over four years of experience working in diverse retail sales and customer service environments
Professional Experience
Catholic Health Initiatives 1/2012-Present
Patient Account Rep/ Operator
Maintaining accurate patient files is the primary job duty
Answering patient inquiries regarding insurance coverage and co-pays
Communicate with physicians, insurance carriers and human resources
Answer multi-line phones
Transfer calls as needed
Send communications to staff
Assist with other office duties as needed
Aerotek/Informed Rx 10/2011-11/2011
Member Communication Specialists
Departmental Mailings – client member letters for specific purposes
Changes to current Id Cards
Changes to mail destinations
Changes to the Card Carriers and Letters
Changes to Collaterals included with the members Id Cards
Assisting in re-carding efforts – especially related to Member Id Conversions
Pulling Cards from the daily Card Run
Originating new print jobs
Manage and monitor daily TB letter outputs
Manage and monitor monthly EOB outputs
Manpower/ LifeSynch 05/2011- 10/2011
Customer Service
Assist providers with claims information and verify eligibility
Assign, scan, stamp, and batch claims
Assist subscribers with any questions pertaining to insurance information
Verify claims information and assign claims/ Light claims processing
Fidelity
Customer Service 12/2010- 05/2011
Work directly with customer for one call resolution
Release holds on gift cards
Complete ongoing training
Staffmark/ Mems, Ambulance 10/2009-10/2010
Scanner/Keyer
Scan and batch runs/ claims
Key and process runs/ claims
Search Medicaid for non payment patients
Cardinal Health 07/2007 - 01/2009
Customer Service Rep
Deliver world class customer service and build customer satisfaction and loyalty
Provide effective and timely resolution of a range of customer inquiries
Complete ongoing training to stay abreast of product, service and policy changes
Strike a positive and cooperative tone with both customers and coworkers
EDUCATION
Pulaski Tech College- North Little Rock, AR 2009-2011
Major: Science
McClellan High School- Little Rock, AR 1997-2000
Diploma
REFERENCES AVAILABLE UPON REQUEST
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