Manager Customer Service

Ann Mordon

** **** ***** **., **********, NY **940

845-***-**** • 845-***-**** • *******@***.***

SUMMARY OF QUALIFICATIONS

A diversified background in advertising and publishing, applying organizational, analytical, and administrative skills in fast-paced environments. Acquired experience in client/vendor relations, layout logistics, proofreading, report preparation and purchasing. Built rapport with management, sales representatives, graphic artists and colleagues. An innovative, dependable, and loyal professional capable of working independently or as part of a team.

PROFESSIONAL EXPERIENCE

Executive Assistant/Conference Manager

January 2009 – Present

Jessica Pryce Outreach Ministries Inc., New Hampton, NY

• Creating and modifying documents such as invoices, reports, memos, letters and financial

statements using Microsoft Office

• Preparing agendas and making arrangements for committee, board or other meetings

• Monitoring and assisting with maintenance of the organization’s website

• Scheduling all domestic and international airline and hotel reservations

• Created design vision and provided contents for Jessica Pryce Outreach Ministries, Inc. website

• Organizing and coordinating meetings including contacting participants, as well as securing venues for scheduled conferences

• Ensure events comply with applicable laws and regulations coordinating services such as signage, printing, security, police etc. Assisting in creation of external and internal promotional pieces

• Identify and monitor the event budget. Review bills and approve payments

• Coordinating registration and payment procedures, promotional advertising, and mailings

• Managing on-site staffing and registration

Sales/Editorial Assistant & Coordinator

June 2004 – January 2009

Business Journals Inc., New York, NY

Accessories magazine, AccessoriesTheShow

• Determined page location of ads for this monthly trade publication

• Coordinated and tracked advertising material with clients and production

• Coordinated and distributed promotional pieces, issues, editorial calendar, and rate cards to clients

• Maintained and managed ACT database with address changes for advertisers and retailers

• Managed and entered over 500 clients into trade show database for five major trade shows

• Processed checks and credit cards using automated systems

• Managed customers’ credit and collections

• Provided customer service to all exhibitors for major trade shows

Secretary/Office of Development

June 2002 – June 2004

New York Presbyterian Hospital, New York, NY

• Screened telephone calls and visitors. Handled and redirected inquiries as appropriate

• Performed administrative duties including ordering, and tracking supplies, processing invoices and all checks submitted to the Office of Development from various donors

• Maintained follow-up of projects and reports

• Assisted on various gala events throughout the year as needed

Traffic Manager

July 2000 – April 2002

FCB Healthcare, New York, NY

• Coordinated advertising production material for the following pharmaceutical accounts: Percocet (pain), MMRII (measles, mumps and rubella), and Meridia (Abbot labs) (weight loss)

• Acted as liaison and communicated with account executive, copywriters, proofreaders, art directors and the studio department through in-person meetings and e-mail

• Maintained and updated schedules in Excel and tracked projects on a daily basis in a fast-paced environment

• Assisted in coordinating business presentations for new products

Marketing Manager/Brokerage Coordinator

February 1997 – February 1999

Hachette Filipacchi Magazines, New York, NY

Boating magazine

• Guaranteed the accuracy of up to 45 ads, including spreads, full page four-color, half and quarters for

this monthly with a circulation of 204,814

• Provided suggestions and assisted clients through accommodating schedules and aggressive follow-up which accelerated the process

• Served as a liaison between clients and artists overseeing completion of all necessary materials on deadline

• Coordinated the planning of exhibit booths and required supplies in preparation for major trade shows

• Organized air travel and hotel reservations arranged parties for up to 300, and selected catering for a discerning clientele

• Saved a substantial amount of money through comparative shopping to obtain advantageous pricing

on promotional items

• Ensured verification of invoices by following company procedures and protocols

EDUCATION

NEW YORK INSTITUTE OF TECHNOLOGY

New York, NY

B.S. Business Administration and Marketing

COMPUTER SKILLS

• Act 6.0

• Approach

• Microsoft Office Excel

• Microsoft Office Word

• Outlook

Contact this candidate