Customer Service Engineer

FELIX D. BANKS

**** ***** **** ******

Milwaukee, WI 53210

Phone: 414-***-****

Cell: 414-***-****

Email: *******@*****.***

Talented technical specialist with a vast area of practical and mechanical skills in several disciplinary areas. Capable of contributing effectively to development and completions of team projects.

EDUCATION

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Milwaukee Area Technical College

HVAC/R

Hinds Junior College

Associates – Applied Science

Electronics Engineering Technology

SUMMARY OF QUALIFACTIONS

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• Managed territory of Fortune 1000 accounts and state municipals

• Subject matter expert (SME) on all major Xerox printers

• Trained and tutored new technicians on mid-level printer units

• Excellent team leader and promoted, “Customer First” methodology within group

• EPA Certified

TECHNICAL PROFICIENCIES

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Office Productivity: Microsoft Office

Microsoft XP, Vista, and Window 7

Alternative Communications: American Sign Language (ASL)

PROFESSIONAL WORK EXPERIENCE

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XEROX Corporation, Brookfield, WI 1985 – 2009

Customer Service Engineer

• Specialized in service and repair of various high end printers

• Managed customer relationships to minimize attrition of installed business base

• Managed assign parts and inventory for team

• SME on calls that where escalated to lead engineer

• Experienced in structural level networks and mainframe interface

• Conducted debriefing to peers for new products

• Provide customer with latest cost saving products

• Informed customer of potential maintenance concerns

• Follow-up on service calls which, were escalated to lead engineer

• Received recognition as “Excellent Customer Service Engineer”

REFERENCE

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Available on Request

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