Customer Service Human Resources

Monish S Patankar

Email: ********************@**********.***

********.******@*****.***

Contact no –0091 020********

Mobile 976-***-****

I am a supportive and enthusiastic team player who enjoys the challenge of a people-oriented environment with a thorough understanding of dealing with customer’s needs. Most importantly, I have good communication skills, both verbally and in writing in a clear and concise manner.

Three and Half Years of Rich Experience in Airline Industry with advance (IATA IN AMADEUS GDS in WNS GLOBAL SERVICES PVT LTD

THROUGH ITS (VOCATIONAL INSTRUCTION SOFTWARE INCOPORATION (VIASINC) CALIFORNIA USA ID 34054

Objective:

To learn and equip myself with knowledge and skills and to perform a role as versatile and integrated executive.

Work experience in India

1) At present working in Mphasis an HP Company for 3.1 years till date

Technical specialist for ITO Service Desk (Level 3)

Working for department called Towers Watson

Catering to us Clients technical and troubleshooting like password reset account locked

Outlook trouble shooting

Helping queries on the floor walking and monitoring also pulling out dump report assign to the designated agents

Processing Imac Request (Install Add Move Change)

At present working for Queue Management

Responsible for QM Towers Perrin Queue Management.

Also responsible for creating report and saving in Pune QM Share Point

Got an Client Appreciation for Queue Management.

Also was the top performer for the month of May-July 2009.

Also working in Amex as RDM offer call back to the user.

Recently working for IMAC Team working for Towers Watson and Molson Coors Account

Resopnsible to process the Imac request send by the user

Also responsible for handling two Accounts like Miller and Molson Inbox

Processing request for Canada, US UK Users

Taking calls assisting the user providing the solutions and resolving the Issues

Also responsible for the Imacs received in Access Administration Inbox

Pursing ITIL Course foundation level V3

Also Nominated for the Mphasis Wining Culture recommended by Senior Operations Manager

2) Worked for ACCENTURE INDIA PRIVATE LIMITED (MUMBAI)

AHRS (ACCENTURE HUMAN RESOURCES SERVICES)

Process called Columbus (UK)

Recruitment Administrator

Accenture, Mumbai 04th December 2006 to 17th October 2007

Job Profile

Scheduling the interview of the candidates in UK who are applying in UK’s Accenture office.

Briefing them about the requisition for the post for which they have applied

Preparation of questionnaire for the interview, time taken, about how many rounds,

If candidate outside London arranging them for the telephonic round.

Explaining them about the interviewing process.

Taking interview slots from the interviewer in UK

Sending the interview schedule to the interviewer in UK

Working on the software called Taleo and application called Atlas

Work in process MBL (Macquarie Bank Limited) was a part of BPO Mobilization / Client Services Accenture Services India Pvt Ltd. got an appreciation mail

3) Was working in Siemens B P O Services Private Ltd (Bangalore) 13th February to 17 October 2006

Worked for the project called TRX an travel company out source the work for Amrican Airlines

Working on process called TRX working for American Airlines Handling PNR Reissues, issuing ticket, credit card ticketing and fees

Working on SABRE system

Also collecting credit card fees oxygen fees and reissues charges

4) WORKING IN WNS GLOBAL SERVICES PVT. LTD 16 December 2002 to 10th February 2006

WNS Global Services is a recognized leader in business process outsourcing . Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.

We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.

Profile Key Activities Handled

Understanding job description for various projects.

Maintaining compensation details and project details and confidential details of the company

Communicate with employees across all levels

Co-ordinate the entire "Man of the Month" function.

Co-ordinate the project visit of customers in company campus

Duration : 16 Dec 2002 09Feb2006

Designation : (SRCSA / CUSTOMER SERVICE ASSOCIATE)

Worked in WNS GLOBAL SERVICES PVT LTD

Joined in Mumbai WNS working for the dept. called (R I S E) (REVENUE INCREASE THROUGH SERVICE ENHANCEMENT) for BA Airways.

Worked on live projects like

CUSTOMER RECOVERY

BA EXEC CLUB

REBOOKING

Worked on project called SNBA SABENA AIRLINESBRUSSLES - BELGIUM

Completed the FRP training that is FARE RECOGNITION AND PRORATION for prorating the flight coupons which have the code share agreement With SN BRUSSLES AIRLINES

Worked with KLM ROYAL DUTCH AIRLINES

Work on project called MSV (MARRIED SEGMENT VALIDATION)

Also worked on the project called frost travel

To keep a track record of the hotels which commission had not come to frost travel?

Recently working for KLM PRA (passenger revenue accounting) Working in registration of excess baggage process called O.C.D.E. http://ws.acsbps.com

5) Neeraj Journeys 1st July 2001-- 12th December 2001

Designation: Travel Desk Executive

Key Activities Handed in NEERAJ JOURNEYS

Understanding AND DEVELOPING TOURS FOR DOMESTIC AND INTERNATIONAL

Sending mail & talking to customers

6) Worked in Nimas International DURATION 2.5 YEARS (MAY 1995-1997)

As Marketing executive was marketing and catering

To consumer durables door to door to marketing like American chain system.

Education:

BA Arts Mumbai University September 2001

HSC 12TH Passed CBSE (National Open School) July 1992

SSC 10TH Passed CBSE November 1989

Computer Skills:

OS: Windows 98 / Windows ME/2000, Windows XP

Packages: MS Office – MS Word, MS Excel, MS PowerPoint

Others: Internet

Personal Details:

Passport No: E5266583

Date of Birth: 29th of January, 1974

Father's Name: Shashikant Vasudeo Patankar

Mother's Name: Kunda Shashikant Patankar

Spouse Name: Mrs Monali Monish Patankar

Daughter Name: Miss Tanushree Monish Patankar

Sex: Male

Martial Status: Married. One Daughter

Language Known: English, Hindi, Marathi

Reference: Furnished upon request (Monish S Patankar)

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