Customer Service Management

*** ********** *** |Oceanside, CA Cell: 973-***-**** ***************@***.*** www.bellaevents-nj.com

EVENTS COORDINATOR / WEDDING PLANNER

Innovative and resourceful professional with demonstrated experience in all aspects of the event planning industry. Leverages talent in planning special events and customized weddings, catering/banquet coordination, and logistical management that set and ensure event objectives. Highly proficient in all Microsoft applications.

Strong leadership and interpersonal skills; easily interfaces with clients, associates, vendors, team members, and across all organizational levels.

Balances competing details with excellent organization and time management abilities.

Impeccable integrity and exemplary work performance; provides cohesive and exemplary results.

AREAS OF EXCELLENCE

Wedding / Events Planning Tradeshows / Meetings Logistical Management

Budget Management Client / Vendor Relations Banquet & Catering Coordinator

Venue Booking / Scheduling Promotional Marketing Focused Customer Service

PROFESSIONAL EXPERIENCE

CRYSTAL SPRINGS COUNTRY CLUB & GOLF RESORT, Hamburg, New Jersey 2011-2012

Wedding Coordinator SEASONAL

Lead wedding coordinator for two different properties resort wide.

Highlights:

Manage all aspects of wedding planning taking place on two of the golf resort venues.

Maintain client communication, conduct food tasting and final detail meetings and prepare all meetings necessary with vendor and client personnel.

Prepare banquet event order (BEO) and distributes weekly to catering chef, banquet manager, and clients.

Run through of rehearsal and event flow with bride and groom for wedding day preparation.

Day of person manager and onsite contact for all event aspects and run through. Set up and break down of event and maintain event flow to follow proper event timeline and expectations.

BELLA EVENTS, Franklin, New Jersey 2009– 2012

Events / Wedding Planner

Lead events planner for a company providing services in event planning, weddings, banquets, bar mitzvahs, bridal showers, corporate events/conventions, and parties.

Highlights:

Managed events from initial stage to final launch: fielded clients, personally met with contracted customers to discuss planning, executed contracts, and trained assistants in specific event processes.

Maintained client budget expenses and ensured event timelines.

Conducted vendor negotiations and booked services.

Designed décor, layout, and theme; provided caterers, bartending and valet parking; set-up, breakdown, and vendor follow-up.

THE BROWNSTONE, West Paterson, New Jersey 2009–2010

Events Coordinator/Bridal Attendant

Managed multiple contracted wedding and banquet events for a prominent restaurant/event hosting facility.

Highlights:

Oversaw event staff in ballroom setup to ensure client objectives were met.

Welcomed and accommodated bridal parties.

Closely worked with vendors and fostered client and venue relationships.

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Cell: 973-***-**** ***************@***.*** www. bellaevents-nj.com

CRYSTAL SPRINGS COUNTRY CLUB & GOLF RESORT, Hamburg, New Jersey 2008

Hostess

Highlights:

Greeted and provided assistance to participating guests and performed numerous tasks.

Managed electronic/manual reservations, executed reception activities, arranged floor seating, and closed-out shifts.

Participated in set-ups and breakdowns with event team and banquet coordinator.

PDR EVENTS, Newport, Rhode Island 2008

Events Intern

Highlights:

Assisted in booking venues, contracting vendors, and worked closely with event clients.

Prepared timeline and detail sheets for all events and scheduled and coordinated rehearsals.

Promoted and marketed events through web site and flyers.

Organized set-up and décor for ceremony and reception of 200+ attending guests.

EYEGLOO, Providence, Rhode Island 2008

Events Assistant

Highlights:

Recruited from Johnson & Wales University to assist in events planning processes.

Team leader assistant for VIP Club Party for New England Patriots Football Team.

Escorted select team members and celebrities to assigned areas.

Promoted event, compiled guest list, and informed patrons of celebrity schedules.

THE PROVIDENCE BILTMORE, Providence, Rhode Island 2007–2008

Front Desk Receptionist

Highlights:

Accommodated hotel guests and performed daily check in and checkout processes.

RESTAURANT ASSOCIATES / HARVARD BUSINESS SCHOOL, Boston, Massachusetts 2006

Recruited by JWU to assist in the preparation of a two day event for the Harvard Business School Alumni.

EDUCATION

JOHNSON & WALES UNIVERSITY, Providence, Rhode Island

Bachelor of Science (BS) Degree, 2009 Deans List

Sports/Entertainment/Event Management International Travel/Sports Management

Focus: International Hospitality Operations Management

AFFILIATIONS /ACTIVITIES

National Student Organization (NSO) Future Business Leaders of America Chapter Special Events Society

Australian Study Abroad Program, 2008 – Focus on development, planning/management of international special events; research/development, site selection, social/cultural issues, marketing, and HR management. Participated in community service through the Missionaries of Charity & Mother Theresa Foundation to provide aid and assistance to the misfortunate and homeless of Sydney, AU

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