PDF Remediation Specialist

JOHN BASKETTE

**** ********** ******, #*** 817-***-****

Arlington, Texas 76011

*******@***.***

PROFESSIONAL SUMMARY:

* Highly knowledgeable Computer Programmer and Systems Analyst with expertise in systems analysis, database design, and maintenance.

* Customer service skills include providing resolutions to issues relating to computer systems including software and hardware.

* Demonstrates expert level of competency when under pressure to complete assigned tasks within timetables and allocated budget.

PROFESSIONAL EXPERIENCE:

KNOWBILITY, INC 07/09- Present

Document Remediation Specialist

* Edits Adobe Acrobat documents so they are accessible for blind readers using a screen reader as well as ensuring the documents are easily read by sighted readers.

TELVISIO SUPPORT 7/08 – 9/08

Help Desk Agent

* Answered technical support calls, solved all computer issues for software and hardware.

UNIVERSITY OF TEXAS AT ARLINGTON 2007

IT Specialist

* Found broken links on library website, located matching records, and updated library index.

SOUTHERN SYNERGY- Arlington, TX 2006

IT Developer, Web Strategist

* Marketed web pages to outside clients.

* Utilized database to perform assigned tasks as well as serving as advisor in marketing of web pages.

BIG 6 RECRUITING- Arlington, TX 2006

Technical Recruiter

* Performed technical recruiting duties for sourcing firm.

* Utilized database to perform assigned tasks as well as matching qualified candidates with open positions.

RMS COMPUTER SYSTEMS– Arlington, TX 2005-2006

Technical Support Representative

* Assisted in resolving customer service issues by troubleshooting various Macintosh and Windows OS.

* Provided customer service support as well as supported supervisors with web site design and promotion.

MANPOWER PROFESSIONALS- Fort Worth, TX 2004

Computer Network Professional

* Performed onsite support of NT network between six AS400s and two mainframes.

TECHNICAL EXPERIENCE:

* AS400, AS400 Utilities, and SYS36

* JAVA, Visual Basic 6

* RPG II, RPG III, AND 4-ILE Structured COBOL, QB4 and dBase

* All Windows OS, OCL and CL

* Oracle, Fox Pro, Access, AS/400

EDUCATION:

Bachelor of Science/MIS

Information Technology / MIS

University of Texas at Arlington, 2001

Computer Programming Diploma

Bryan Institute of Technology, 1991

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