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Customer Service Administrative Assistant

United States
August 15, 2012

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Jacqueline James

**** *. ******* ***** **.

Walls, MS 38680


Seeking a Challenging Position

I’m highly experienced in performing a variety of administrative, training staff support and customer service duties for a world class organization. These skills include the following of organizational procedures and policies; directing and assisting customers, and resolving administrative problems and inquiries; composing, editing, and proofreading correspondence and reports, and preparing a range of administrative documents. I am looking to work for an organization where there is room for employee growth, and I am passionate about going above and beyond to deliver satisfaction to their customers.

Summary of Qualifications

• More than ten years of extensive work experience.

• Provided administrative support to CEO and COO of a corporation.

• Excellent ability to gather and analyze statistical data and generate reports.

• Profound database management and exceptional record maintenance skills.

• Remarkable ability to communicate effectively, both, orally and in writing.

• Problem solving skills and the ability to multi-task.

• In-depth receptionist skills and knowledgeable in MS Office products.

• Perform follow up calls to customers to ensure satisfactory work was done.

• Cross sell products and services via phone.

• Order entry

• Deep ability to compile information and prepare reports.

• Excellent coordinating and typing skills.

• Immense ability to schedule appointments and maintain calendars and employees’ work schedules.

• Profound ability to record meeting minutes.

• Remarkable word processing, data entry skills, and ability to navigate the internet.

• Excellent ability to make administrative/procedural decisions and judgments.

• Strong ability to compose and edit, already, written material.

• Experienced in communicating with all levels of management, able to forge solid relationships and adapt to change.

• Possess strong commitment to team environment dynamics with the ability contribute expertise independently.

• Experienced event planner for special events.

Professional Experience

Tennessee Valley Authority 11/10 – 09/11

Management Assistant

• Provides administrative/secretarial support for the Customer Relations for senior level management.

• Prioritizes the manager’s time through scheduling meetings, keeping the calendar, and making travel arrangements. Provides supporting material and information for meetings as directed.

• Reconcile government issued credit cards for purchases and process reimbursements for travel expenses.

• Provides guidance to clerical staff, reviews incoming mail, assesses urgency and prioritizes responses.

• Prepare contracts correspondences for customers and power distributors.

Nucor Steel Memphis, TN 4/10-10/10

Production Asst./Lab Tech/HR Asst.

• Calculated production payroll bonuses for the department.

• Prepares and updates employee’s personnel files.

• Coordinate employees quarterly reviews for possible company pay raises.

• Scheduled and administered evaluation tests for potential new hires.

• Conduct internal audits and suggests areas for improvement.

• Developed production employee trainings, and updated safety records, as needed.

• Created and updated production reports, and supply reports.

• Perform quality tests on Roll Mill steel samples produced on site.

AT&T Dearborn, MI 04/01 – 12/09

Maintenance Administrator/Customer Service Call Center/Training Coach

• Updated employee and personnel records and work schedules in databases for multiple departments.

• Worked with department managers to identify and coordinate specific training needs as opportunities for coaching existing employees, and training for new hires.

• Coordinated and performed a range of staff duties as well as operational and support activities for the unit; resolved customer and internal customer service and account issues across multiple states.

• Produced tests, analyzed data, isolated trouble and prepared reports for customer usage trends, call arrival patterns, and daily track dispatch call center statistics to ensure company goals were achieved.

• Cross sold company products and services.

Comcast Detroit, MI 09/99 – 01/01

Administrative Assistant/Marketing Assistant

• Served as a liaison with other departments and operating departments in the resolution of day-to-day administrative and operational problems.

• Provided administrative/secretarial support for the department/division by answering multi-line telephone system, assisting visitors, and resolving and referring a range of administrative problems and inquiries.

• Operate personal computer to compose and edit correspondence and memorandums from verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.

• Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel, including lodging arrangements.

• Established, maintained, and updated files, databases, records, and other documents; developed and maintained data, and performed routine analyses and calculations in the processing of data for commissions for inside/outside sales teams and internal reports.

• Sorted, reviewed, screened and distributed incoming and outgoing mail; prepared, composed, and ensured timely responses to a variety of routine written inquiries.


Frank Cody Sr. ~ High School Diploma (1988)

Detroit College of Business ~ Business Administration (1998)

Baker University ~ Electronics Technician (2008)

American Insurance Training (2012) ~Property & Casualty and Adjuster licenses

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