Field Service Engineer/Technician
Resume:
JOHN A. TYLER, JR.
**** * ***** ******, ****, Arizona 85204
gw6nxl@r.postjobfree.com
Field Service Engineer, Maintenance/Manufacturing/Automation Technician
I am an experienced Field Service Engineer with a background which includes: Project Management, Customer Service, Equipment Engineering, and Technical Support skills spanning complex and diverse fields of application such as solar cell processing, semiconductor wafer and device processing, and various manufacturing, assembly and field support environments.
Qualifications Profile
Technical Expertise:
• 10+ years field service demonstrating superior expertise with diverse semiconductor and solar cell manufacturing electro-mechanical equipment.
• 6 years Solar Cell equipment manufacturing and support experience, utilized to sustain and maintain production and manufacturing at highest possible level. Performed the installation, acceptance, operational and preventative maintenance, troubleshooting, calibrating, repair, retrofit, and updating of in-house production and field equipment, as well as customer instrumentation ensuring the development of improvements and superior uptime performance.
• Continuous support of process and manufacturing through the use of ISO, SPC and CPK controls. Performed all maintenance adhering to strict quality control, and ISO compliances.
• 7 years of military responsibilities as an electronics technician.
• Training / Supervisory aptitude with 8 years supervisory/lead experience. Dynamic leader possessing strong team-building skills. I successfully trained both in-house staff and field customers across a wide variety of equipment and technical procedures. Hired, developed, and supervised results-orientated professionals and technicians.
• Administrative Responsibilities include developing equipment maintenance, operating and process procedures for in-house specifications, customer and field service manuals. Maintained weekly/daily activity reports, amended drawing/schematics, completed cost analysis, acted as liaison between management, contractors and technicians, initiated inventory control and tracking, and compiled equipment logs.
• Customer Service: Exceptional interpersonal, communication, and networking skills. Represented company providing complete and comprehensive service to customers in international and regional territories.
Professional Experience:
2006 - Current, MGI Technologies, LLC, Tempe, AZ
Field Service Manager/Coordinator/Representative/Automation Technician
Provided total support service to an international client base, relying upon skills and expertise summarized above. Additional duties included: Managing and Coordinating Service, which included: installation, set-up and acceptance, repairs, modifications, detailed reporting, and thorough customer training of Automated OEM Wafer Transfer Systems.
2004 - 2006, AT SYSTEMS, INC., Phoenix, AZ
Field Service Technician
I serviced a client base dispersed across five states. The typical FSE duties included an additional role for the thorough training of customers on OEM Cash Management equipment. Managed remote inventory control systems and coordinating timely service from a home office (Phoenix, AZ).
2003, CTI, Mesa, AZ Temporary contract position, through OnSite Companies, 5 months, ended August 2003
Hazardous Materials Technician
Team Leader/member for various projects utilizing my Hazwopper and SSTA certifications, including: remediation, decontaminating and handling of hazardous materials and waste.
JOHN A. TYLER, JR
Page 2 of 2
Professional Experience (continued):
2001 thru 2003, Contracted thru various Technical Services Providers for the below-listed specific contracts…
TRW, Queen Creek, AZ Temporary contract position, through Volt Technical Services
Proto-type Technician
I supported engineering in the data collection, logging and communicating of design issues/improvements relating to prototype inflators for air bag safety restraint systems. Proficient use of hydraulic presses, high-pressure gas fill (6500psi), lathes, drill presses, He leak detectors, micrometers, calipers, precision scales and various DVM and electrical circuit testers.
INTEL, Chandler, AZ Temporary contract position, through Kelly Services
Manufacturing Technician
I supported semiconductor chip wafer fabrication through the wet processing step. This role included operating and monitoring of product through automated benches, inputting and tracking process data and inventory flow in addition to the extensive use of my technical skills summarized on Page 1.
2000 to 2001, INNOVION - Implant Center, Chandler, AZ
Equipment Engineer
In this role I helped expand company through successfully developing and managing equipment maintenance infrastructure. Drawing from my experience allowed for the start-up of a new Ion Implant Foundry from inception to Occupancy Certification.
Accomplishments in this role included:
• The efficient sourcing of required inventory and vendor support.
• Successfully reducing set-up time by 25% resulting in near 100% quality repeatability.
• Assisted in the implementation parts and assembly rebuild/clean department.
• Reviewed and amended operating procedures/specifications through an internal DCR process.
• Increased safety corporate-wide through the identification and implementation of innovative procedure reducing the possibility of unauthorized personnel accessing unsafe work areas.
• Trained all associates, process engineering and maintenance technicians in the basic operation and/or repair of various production, metrology and test equipment.
• Complete maintenance support of all Ion Implant process and metrology equipment.
2000, PRIMARION, Tempe, AZ
Maintenance Technician
Maintained production equipment within the metals and passivation section of the semi-conductor plant. Increased equipment availability by 50% creatively adapting existing resource scheduling and tracking procedures. Instrumental in identification of process deficiencies within vendor clean process and implementation of “Best Practiced Methods” (BPM) resulting in 20 % reduction of equipment turnover time.
Education/Certifications:
Mesa Community College, Mesa, AZ Two years of General Studies
US Navy, Advance Electronics Electronics Technician / Communication Specialist, completed "A", "B" and "C" Schools Additional training included: microwave, radar, sonar and loran
10 years forklift operations
40 hour Hazwopper (materials handling)
SSTA
CPR/First Aid
Various semiconductor industry related OEM courses and seminars
Keyword Summary:
Project Management, Field/Customer Service Representative, Electro-Mechanical Technician, Equipment Maintenance, Semiconductor, Solar Cell, Start-Up Facility, Installation, Troubleshooting, Microprocessors, Control, PLC, High Voltage, Analog/Digital, Inventory Control, High Vacuum, Pneumatic, Robotic, Hydraulic, Class 10 & 100 Clean Room, Fiber Optics, Technical Writing, ERT, 8D, SPC, PROMIS, TRAK, Windows, Excel, Word, US Navy Advanced Electronics, OEM Certification, R&D Environment, Site Layout Design, DCR Operating Procedures, Technical Writer, Occupancy Certification, Metrology Equipment, MRC, ASM, Varian Implanters, Process Engineering, Tencor, ISO-9000, Preventive Maintenance, Verteq Wet Processing, Eaton Ion Implanters, Thermco Furnaces, GCA track systems, Tegal RF Etchers, Perkin-Elmer Aligners, GCA Steppers, Balzer / Varian Sputters, Genesis CVD, MGI Automated Transfer Systems, Hazwoppe, First Aid, CPR
John A. Tyler, Jr.
2160 E Forge Ave. Mesa, Arizona 85204
480-***-**** gw6nxl@r.postjobfree.com
Are you seeking a performance-driven field service engineer or technician who consistently delivers effective, competent and proven abilities to reduce costs, increase uptime, and enhanced products and services, as an individual, team player or team leader, while merging customer service skills with cross-functional hands-on expertise? If so, I would welcome learning about your needs and how I may contribute to them.
Dear Recruiter, Human Resources or Hiring Manager,
I believe I have the skills, knowledge and experiences, 10+ years field/customer service, electronics manufacturing, and working hand-in-hand with inside sales and engineering; that are beneficial to the position. My diverse international semiconductor, solar cell and other manufacturing and R&D experience lends itself to being cross-functional and can be used in many other equipment, machinery and manufacturing applications. I will bring effective, competent and proven abilities to reduce costs, increase uptime, enhanced products and services, through creativity, resourcefulness and successful buy-ins, adaptable field service experience, while being able to self manage and work in a team environment, with strong sense of integrity to the company and its quality, as can be recognized in the increases to previous employer’s and customer's productivity, equipment availability and continuous development.
I am presently seeking a new challenge within the industry. My enclosed resume is a brief glimpse of my background and accomplishments. I would therefore welcome meeting with you and providing further insight at how my strengths can deliver profitable results for your organization.
Thank you for your time and consideration,
John A. Tyler, Jr.
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