District Manager
Resume:
MARTIN L. RODRIGUEZ
Valhalla, New York 10595
*********@***.***
A multi-unit manager, with proven ability to create, develop, and maintain a team of customer-service driven store managers and support staff, with focus on identifying opportunities in customer relations and buying trends, while ensuring that that all units, under my supervision, stay cost-effective and true to the mission of the parent organization.
EMPLOYMENT
Starbucks Coffee Company, Westchester Area
District Manager 2007-present
Responsible for 12 area Starbucks locations
Train store managers on customer service, inventory management, human resource policies, creating effective action plans to achieve sales targets, etc.
Collect and analyze customer satisfaction to identify district trends
Maintain effective relationships at all levels, i.e. store managers, store employees, district manager peers, and community leaders and members
Analyze Profits and Loss, identify trends, build plans accordingly to improve results
Work together with store managers to ensure actions are properly executed to achieve goals/results
Write and deliver performance reviews, corrective action notices
Starbucks Coffee Company, Westchester Area
Store Manager 2000-2007
Use problem-solving to achieve greater customer service delivery
Gather customer feedback to better understand needs
Actively build relationships with community and customers
Build and maintain relationships with store employees
Hire, train, and develop store employees
Write and conduct performance reviews and build employee development plans
Analyze monthly Profits and Loss to identify and create action plans regarding areas of opportunity
Create effective plans to achieve store targets
Control store expenses, waste, and labor to ensure profit target is achieved
Starbucks Coffee Company, Putnam Store
Assistant Store Manager 1998-2000
Train and develop store employees on customer service standards
Assist store manager with controlling cost of goods and minimizing store waste
Keep employees focused on achieving store targets by role modeling proper behaviors and providing on the spot coaching
Serve as a mentor for store employees
Address poor performance, in a timely manner, with cooperation of store manager
Execute day-to-day operations, such as cash management, daily inventory, maintaining store cleanliness
Caldor Department Store/Sbarro Pizza, Yonkers, NY
General Manager 1993-1998
Daily inventory of on-hand product
Ordering and receiving
Process weekly payroll
Create employee schedules
Handle all deposits and daily cash handling
Hire and train all employees
Responsible for store achieving sales targets and cost of goods target
Ensure employees are following customer service policies
EDUCATION
Saunders Trade and Technical High-School
Diploma in Accounting Graduated 1993
Reference available upon request
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