Work at Home

Roslyn K. Miller

Objective

Seeking a professional position, which will allow me to effectively utilize years of experience in areas such as customer service, sales, and/or administrative and clerical work. Looking for a friendly work environment with a motivated staff. Most of all, I’m searching for a career that has the opportunity to grow.

Work Experience

American Express

TSC Representative for Customer Focused Sales (CFS) and Service. Expanded my career goals by becoming a Coach for the Learning Network. Created training activities using Word, Excel, and PowerPoint, to assist New Hires and facilitators with the training process. Served as a member of the EET Team for Coaches while continuing my day to day activities as a coach. Represented American Express as a coach while traveling in Utah and Texas. Demonstrated Leadership Skills, by being able to effectively communicate with the vendor site management on American Express processes and procedures. Organized, American Express trainers and vendor site trainers into focus groups to discuss training gaps.

Food Lion

Sales Associate Apr. 2002 – June 2003

Duties included:

Unsupervised third shift cashier. Taking on customer service duties, such as ringing purchases, adjusting price changes, voids, overrides, etc. Responsible for contacting the Help Desk in case of register or main computer breakdown and solving the problem. Set – up store displays. Promoted sale items. In charge of checking each vendor in and out by counting how much product they bring and take out. Assisting scan analyst with pricing and HBA clerk with stocking product. Handled the stocking of each cigarette tote and candy such as stickering and placing on the shelf and ordering by controlling the back stock. Responsible for the appearance of the front end.

The Family Janitorial

Secretary Dec. 1999 – June 2003

Duties included:

Managing telephone calls by using customer service skills. Handled the billing contracts of each client. Responsible for the scheduling of contracts. Typing. Assisting with field contracts.

Wal – Mart

Lab Technician Oct. 1998 – May 1999

Duties included:

Preparing 35mm and advantix film for developing, processing, and printing. Operating registers and the Kodak picture maker. Assisting with the sale of electronics. Arranging camera and film displays. Handle hazardous materials and waste according to OSHA. Assisted with customer service.

Shoe Show

Sales Associate May 1998 – Oct. 1998

Duties included:

Operating register sales, refunds, and layaways. Responsible for unpacking incoming freight. Assisted with store promotions. Set – up store displays. Assisted with customer service.

Military

Automated Logistical Specialist/ Retention NCO

Training includes:

TAMMS + PLL’s (manual ordering)

Able to use manuals to order supplies and perform vehicle maintenance in case of emergency.

ULLS – G (motor pool)

Able to work with others in a motor pool environment to perform vehicle maintenance using computers.

SARRS I + II (warehouse)

Performing above job functions in a warehouse environment by using a special handheld computer.

Retention: Responsible for the reenlistment rights of soldiers by handling their incentives and entitlements.

Volunteer Work

Erroll D. Brown, Law Offices

Intern May 1995 – May 1996

Duties included:

Rearranging filing system and sorting cases. Billing customers. Receiving clients and setting up a friendly greeting environment. Researching the Grover Meadows case and interviewing clients. Answering telephones and receiving/sending faxes. Typing court documents. Observing trials and writing a synopsis of the day’s activities.

Patuxent Elementary School

Assistant Guidance Counselor Dec. 1996 – June 1997

Duties included:

Maintaining student of the month board and sending out reward letters. Tutoring troubled students. Assisting teachers in the classroom. Chaperoning field trips. Assisting with the Science Fair. Organizing Career Day.

Skills

Typing 50wpm -Cashier Training

Competition Research -Office Organization-

Customer Service- Motivational

Data Entry- Marketing -

Store Appeal

Computer Applications Knowledge

Windows 95/98/2000; Microsoft Excel 97/00; Prodigy Internet; Microsoft Dos Prompt; Hardware/Software Installation; E-mail/Fax/Instant Messenger

Microsoft Word 97/00;Internet Explorer 5.0 PowerPoint

Awards and Certificates

Who’s Who 1994 –1996 Yearbook Editor’s Award

Crime Buster’s Certificate Patuxent Elementary Volunteer Award

Board of Education Volunteer Award JC Penny Golden Rule Award

Price George’s Volunteer Award 2001 World Poet Nomination

Publications

The Silence Within

Be True To Yourself, Poem

References

Available Upon Request

Roslyn K. Miller

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