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Wayne Harris
**** ********* **** **. ***** Springs, FL 33065
(Home) 954-***-**** (Cell) 954-***-****
(e-mail) waynetyme@ aol.com
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PROFESSIONAL EXPERIENCE
AMSAN FLORIDA-Pompano Beach, FL 2005-2009
Sales Manager/Service Manager
Managed the retail operation of an industrial chemical and janitorial supply company and was responsible for increasing store profitability by generating incremental market share with established customers, by expanding customer base via referrals and by gaining new business through walk-in customers. Became responsible for the repair and maintenance of customer’s equipment as the Service Manager. Oversaw the functions of all service technicians and ordered replacement parts for their equipment, while working to reduce operational costs.
§ Developed and implemented an aggressive marketing program that captured a significant volume of new business, producing a 12% increase in sales at the Pompano location, and 8% gains at the Miami and West Palm Beach locations.
§ Drove the service department to profitability for the first time in company’s history rendering it an additional revenue stream for AMSAN.
§ Eliminated costly delivery expenses by sourcing vendors who include freight in their parts pricing.
§ Designed and implemented inventory control and equipment tagging system that optimized repair times and tracked their phases of completion.
§ Streamlined inventory management procedures for the Parts Department by instituting forecasting based on a six-month order cycle.
§ Increased sales by providing superior service to existing customers and by generating new business augmenting repair sales by 35% and parts sales by 20%.
U.S. FOODSERVICE-Pompano Beach, FL 2004-2005
Territory Manager
Sold an extensive line of food, menu items, cleaning and janitorial supplies, and restaurant equipment to food service establishments in South Florida. Researched target markets to provide clients with customized sales solutions and, based on research findings, helped clients to analyze their menus and contain food costs to maximize their profitability. Augmented client list via referrals and by utilizing cold calling techniques. Shared sales strategies with my other Territory Managers based on my comprehensive knowledge of the restaurant industry and of sanitation supplies, which positively impacted profits on these product lines across the Region.
· Nominated to serve on the Purchasing Advisory Council to review new products from vendors and to address issues raised my management, sales, and customer service regarding the company’s products and services.
· Exceeded monthly and annual sales expectations earning a reputation for dedication to accuracy, efficiency, and customer care.
Wayne Harris, page 2, 954-***-****
FLORIDA SANITARY SUPPLIERS-Pompano Beach, FL 2000-2004
Purchasing Agent
Executed chemical and fulfillment purchases for a $30 million division of American Sanitary providing an extensive line of janitorial and maintenance products to other industries. Offered on-site consultations and training to customers in the food service, building maintenance, hospitality and health care industries. Coordinated procurement needs with warehouse inventory and initiated purchases for 47 different vendors. Reviewed vendors’ invoices to ensure accuracy and to reduce billing errors.
· Successfully negotiated beneficial pricing structures while focusing on improving product quality.
· Reduced product offerings from over 10K to 4.5K SKUs, while maintaining customer satisfaction resulting in a reduction of inventory by $500,000 and in an increase of inventory turns from 5.2 to 7.5, which significantly increased the company’s overall cash flow.
· Led the implementation of all Material Safety Data Sheets and OSHA Standards ensuring compliance with federal and state law.
· Collaborated with Information Technology to devise a tracking program for distribution reports and conducted training for warehouse workers and drivers on the safe handling of materials and on what actions needed to be taken in the event of an accidental spill.
SYSCO FOOD SERVICE of SOUTH FLORIDA-Miami, FL 1996-2000
Account Executive
Sold foodservice items to restaurants and food service accounts. Promoted to Healthcare Account Manager based on my ability to drive sales, secure new business, and manage large key accounts.
· Recognized as the #1 Account Executive in Sysco’s Healthcare Division
· Realized an 18% increase in revenue from baseline sales figures through year-end via diligent cold calling, networking in an area restaurant organization, and by optimizing sales with current customers.
· Grew sales in excess of $4 million by attaining incremental growth from existing accounts and by securing five new accounts.
BISCAYNE CHEMICAL CORPORATION-Miami, FL 1985-1996
Account Manager
UNIJAX CORPORATION-Fort Myers/Miami, FL 1978-1985
Sales Representative
EDUCATION/PROFESSIONAL MEMBERSHIPS AND CERTIFICATIONS
UNIVERSITY OF ATLANTA (formerly BARRINGTON UNIVERSITY)-Mobile, AL 2002
Bachelor of Science in Business and Marketing
· Dean’s List-2001 and 2002
· Sidney Rose Award for Higher Achievement
NOVA UNIVERSITY-Davie, FL
Matriculated towards a Bachelor of Science in Business and Marketing
INSTITUTE FOR SUPPLY MANAGEMENT, South Florida Affiliate
CERTIFICATE in PROCUREMENT MANAGEMENT Present
Currently working towards C.P.M. Certification