Manager Quality Assurance
Resume:
Divya Singh
St. Johns Church
Mehrauli
New Delhi 30
Contact details –
Mobile :981*******
Email: gvdi4m@r.postjobfree.com
Accomplishments
Mentored new agents on the floor
Became a senior Business Associate within 6 months on floor
First proof reader for Marks&Spencer business
Handled product release programs of the website
Maintained and managed internal audits
Rewards & Recognition
Was awarded ‘Victor’ for the month of September 2008
Was awarded ‘Project of the Year’ at the Vertex Annual Gala Award 2008
Recognized for improvement ideas for the operating system
Career Objective
Diligent, enthusiastic and accomplished web communication professional with knowledge of online media, web-based copywriting and e-marketing strategies. Seeking a position as Web Content Quality Manager/Trainer to enhance my professional skills and proficiency in a renowned organization.
Synopsis
I am a graduate in the stream of English Literature from University of Delhi. My asset is my work experience and exposure to online media
Current Role and Responsibilities:
I am associated with Capita India Pvt. Limited in the capacity of Assistant Manager Floor Support and Process Improvement, in the contact center that provides web content service to UK’s leading retail giant Marks& Spencer.
Job Role:
- Assigned the tasks of writing quality web content for the web site Marks&Spencer.Com
- Responsible for proof reading and editing the written content
- Handled the tasks of conducting research and analyzing web content
- Worked with content authors/developers, information architects and designers to develop content for web sites
- Handled Performed compliance audits and maintained accurate records
- Assisted process quality branch in terms of development and quality control plans
- Handled a team of twenty employees in quality assurance department and supervised their work
- Handled the tasks of implementing, developing and maintaining quality system policies as agreed with the client
- Achieved the set target laid by the organization
- Worked successfully in various projects
- Developed and provided data and quality review to senior management team
- Implemented and established training programs related to products
- Responsible for generating new strategies and plans for improving quality of the product
- Conducted various training programs
- Created e learning modules for the business
Professional strengths:
• Possess excellent conceptual and writing skills
• Extensive knowledge of online media and rich media formats
• Ability to manage projects independently and work within deadlines
• In-depth knowledge of search engine optimization
• Proficient in generating and presenting ideas and strategies to technical audiences
• Familiar with e learning module creating tool, Atlantic Link
• Possess effective communication skills and ability to work in a team
• Highly skilled in writing web page titles
• Excellent management skills
• Good decision making skill
Technical Proficiencies:
- Familiar with Microsoft Word, Excel, PowerPoint and the Internet
- Familiar with the use of e learning module creator Atlantic link
- Familiar with Amazon platform for online marketing Item Content Manager
- Familiar with Media Manager
- Basic html and Photoshop
Trainings Undergone
- Voice and accent training
- Interpersonal skills
- Media Manager
- IC
- Atlantic link
- Scene 7
Industrial Exposure
1. Company
Vertex Customer Services
Tenure:
2008-Jan 2010
Designation
Proof reader for Marks&Specer website with Vertex Customer Services
Job Role
- Assigned the tasks of writing/proof reading content for general merchandise and other product types for Marks&Spencer website
- Handled the task of writing unique titles and descriptions
- Generated content in a clear and precise manner
- Worked with content authors/developers, information architects and designers to develop content for the website
2. Company
Vertex Customer Services
Tenure:
2005 - 2008
Designataition
Senior Business Associate with lastminute.com. T
Job Role
- Coordinated with suppliers for providing services to customers of UK’s biggest online service providers lastminute.com
- Answered calls for supporting customer needs
- Trained new hired and also supported in internal audits
- Was an integral part of client calibrations
Qualifications
Educational
Graduation;
B.A. (Hones.) English
12th Std.;
C.B.S.E. (2001)
10th Std.;
C.B.S.E. (1999)
Personal
Date of Birth: 8TH of March 1983
Father’s Name: Late Mr. Ashok Kumar
Languages Known: English, Hindi
Interests: Reading and Dramatics
Contact this candidate