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Manager Customer Service

Location:
Kamloops, Canada
Salary:
Negotiable
Posted:
October 19, 2010

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Resume:

Brian James Wright

**** **** **** **

Kamloops, BC

250-***-**** cell

Highlights of Qualifications

• 20 years of Automotive Repair, Parts Supply, Service and Collision Centre experience

• Served on the A.R.A Board of Directors 2000-2001

• Award Winner for Superior Customer Service results

• Have assisted in designing and improving related computer programs and applications

• Researched and designed a 7500’ ft Collision Centre – acquired and negotiated all equipment purchases and assisted in the General Contracting

Experience

• 15 years as a manager in the Automotive industry

• 2 years of management experience in a unionized work environment – Teamsters Local 176

• Competent and capable of using a variety of computer systems and programs including but not limited to:

Systems Programs

Mitchell Shop Manager Microsoft Word, Excel, PowerPoint

Mitchell APS

Audatex

Imex

Autoquote

Westwood

Reynolds & Reynolds

ADP

• Assisted in implementing and achieving ISO14001 and ISO 9000 certification

• History of dramatic and consistent performance and quality results

Employment History

Zimmer Wheaton Pontiac Buick GMC Collision Centre Manager

Kamloops, BC (20 employees)

Jan 2005 – Jun 2010

Fraser Wharves Ltd Shops Supervisor – responsible for

Richmond, BC Mechanical Shop, Collision Centre and

Oct 2001 – Dec 2004 Lexus Inspectors (24 employees)

Boyd Autobody Collision Centre Manager

Port Coquitlam, BC (7 employees)

April 1999 – Sept 2001

Dent Wizard Canada Business Development and Customer

Vancouver, BC Service Manager

Oct 1998 – Mar 1999 (4 contracted mobile crew)

Dean Brothers Collision Assistant Manager (Temporary Position

Vancouver, BC during consolidation)

April 1998 – Sept 1998

Don Beck Collision Collision Centre Manager

Surrey, BC

Oct 1997 – Mar 1998

Employment History continued

Kirmac Collision Collision Centre Manager

Vancouver, BC

Mar 1996 – Oct 1997

Hyundai South Service Manager

London, Ont

Nov 1993 – Jan 1995

South London Nissan Asst Parts Manager & Service Advisor

London, Ont

Jan 1988 – Nov 1993

Canadian Tire Parts Clerk

London, Ont

Mar 1986 – Jan 1988

Work Related Education

2003 – Canadian Professional Management Services – Employee Discipline & Discharge

2002 – Canadian Professional Management Services – Winning Grievances & Arbitrations

2000 – Shark – Ultrasound Measuring System Training (Milwaukee)

1999 – Dent Wizard seminar (St Louis)

1988 – 1992 - Nissan Xtra Home Study Programs

1994 – Hyundai Technician Recognition Program – correspondence studies

Additional Involvement –(extracurricular)

2009 – 2010 Set up Facebook webpage – and associated Help I Crashed My Car application

2002 – 2003 Health and Safety Committee – Fraser Wharves

1996 – 1997 Social Committees – Kirmac

1992 – 1994 Employee Committees

Copies of above awards, certifications, and education available upon request

References available upon request



Contact this candidate