Customer Service High School

Ta’Rese M. Gardner

**** ******** **** *********, ** 37204 *********@*****.*** 615-***-****

CAREER SUMMARY

A Community Liaison Professional with over eight years of experience in Community Outreach and Customer Service. Ability to identify client needs and resources to resolve needs. Possess a demonstrated track record of assisting and implementing community referrals regarding healthcare, insurance and uninsured issues.

PROFESSIONAL EXPERIENCE

December 2000-2007 Nashville R.E.A.C.H. 2010 Project Nashville, TN

Community Outreach Worker

Working on a CDC funded project administered by Matthew Walker Comprehensive

Health Center to reduce obesity, diabetes and cardiovascular disease.

Developed positive relationships with community, religious and civic leaders.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading

to increased repeat and referral business.

Strong track record of assisting and implementing community referrals concerning

healthcare and insurance or uninsured issues.

Expertise in resolving customer service issues and received numerous achievement

awards for superior customer service.

Worked closely with senior citizens and adults affected by cardiovascular disease and

diabetes. Participated in health fairs, forums, discussion groups and community

events.

Developed a referral network for clients, made in-home visits and conducted telephone

calls and mass mailings. I serve as an administrative resource for Matthew Walker

patients and families.

April 2002- December 2004 A.P.P.L.E Learning Program- Nashville, TN

Community Development Director

Directed program designed to help twenty children form low income families enhance

their reading, learning, computer skill and job readiness skills

I trained four staff members to work with children and you adults.

Assisted the preparation of a grant proposal and with grant writing techniques

June 1997- June 1998 Victim Offender Reconciliation Program- Nashville, TN

Community Outreach Worker and Mediator (VISTA Volunteer)

Served as a mediator in the Juvenile Court System performed work with direction of an

attorney for East Nashville sector. Resolved disputes and reconciliation between

residents, adults, teens, and children. Alleviated problems in the community that would

lead to an appearance before the courts or result in school expulsion or termination

from work.

Ta’Rese M. Gardner- page 2

1985- January 1989 Goodwill Industries-Nashville, TN

Receptionist/Dispatcher-Answered incoming calls regarding donation to Goodwill.

Scheduled pick-ups and transferred incoming calls to offices in the agency.

1980-1984 Clover Bottom Development Center-Nashville, TN

Developmental Technician- Assisted on behavior units with adults their needs, which

were mentally and physically challenged. Provided services to help with client’s

mobility and technical skills. Kept daily logs pertaining to resident on the unit and

recorded their activities.

1980-1983 Allen’s Dress Shop-Nashville, TN

Sales/Cashier- sold upscale women clothes, shoes, hosiery and assisted customers with

their selection. Assisted the buyer with marketing and window displays.

EDUCATION

Nashville State Community College-Nashville, TN

Business Management Major with anticipated graduation date of 2009

McGavock Comprehensive High School-Nashville, TN Diploma in 1978

AWARDS

2004- Minority Women’s Health Summit- Washington, D.C.

Poster Presentation on Health Access-Atlanta, GA

References Available Upon Request

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