Customer Service Office

GEMMA Z. CRUZ

** ******** ******** ***********

Toronto, Ontario

M1X 1V9

Phone: 647-***-****

E-mail: *********@*****.***

ADMINISTRATIVE PROFESSIONAL

Accomplished professional with more than 6 years of Office & administrative experience. Reputation for effective, quality office administration, and strong organizational techniques. Detail-oriented with excellent written/oral communication skills to establish strong relationships and succeed within collaborative environments. Possess an exceptional ability to meet organizational objectives, demands and demonstrated talent to prove comprehensive support. Solid multi-tasking and time management skills. Ability to handle pressures & willing to learn new things.

PROFESSIONAL EXPERIENCE

UNITED LABORATORIES INC. – Mandaluyong, PH 2006- Jan 2012

Administrative / Office Assistant

Oversee various office and administrative functions, including reception, purchasing, data entry, compiles, update files and maintain correspondence, reports, templates, manuals and statistical data. Direct day-to-day operations and promoting optimal quality and customer service.

• Demonstrated capacity to provide comprehensive support for executive-level-staff; excel at scheduling meetings, arranging travel, and managing essential tasks.

• Successfully co-ordinated numerous client seminars, creating invitations and promotional materials & booking venues.

• Spearheaded transition of manual filing system to computerized database, thereby increasing overall productivity and efficiency.

QRL Lending – Midsayap, PH 2003-2004

Finance Officer

Recruited to Network office in one of the largest Lending company in Midsayap, PH to manage accounting and financial activities. Provided accurate and timely processing of accounts payable/receivable, payroll preparation, bookkeeping, collection summaries, daily cash flow. Identified and resolved discrepancies and reporting issues; communicated financial findings to clients.

ORIENTAL ASSURANCE CORPORATION – Midsayap, PH 2002-2003

Associate Policy Underwriter

Evaluates the risk and exposures of potential clients. Issuing Insurance Policies & handling customer complaints. Assisting & processing client’s insurance claims. Performs Administrative & clerical works.

EDUCATION

Employment Strategies for Professionals – Office Administration Course - Costi Immigrant Services, Canada (April 2012)

Bachelor of Science in Business Administration – Southern Mindanao Institute of Technology, Philippines (2011)

Bachelor of Commercial Science Major in Accounting – Jose Rizal University, Philippines (2010)

Vocational Accounting – Ernest Rutherford Institute of Business Technology, Philippines (2001)

Technical Profiencies: Microsoft Word, Excel, Powerpoint, Cognos Powerplay, SAP

Contact this candidate