Customer Service Medical

Ava V. Moore

****NSydenham Street, Philadelphia Pa. 19141

267-***-****(M)

******@*****.***

Objective: To utilize the skills I have acquired throughout educational and employment life experiences, so that this organization can benefit from my abilities.

Computer and Literacy Skills:

• Microsoft Office7 Windows Vista

• Microsoft Word 2010

• Microsoft Excel 2010

• Medical Office Stimulation Software

• Electronic Medical Records

• Quick books Software

• ICD 9 Codes,

• CPT Coding

• Semaphore and Bigfoot Software

• Billing and Coding

• AR, AP

• Photocopying, Faxing

• Typing

• PBX Operator multiple phone line system

• Customer Service

Education: Pennsylvania Institute of Technology, Philadelphia, Pa.

Studies: Medical Billing and Coding 1 and 2, ICD 9 Coding, CPT Coding, Medical Terminology, Mental Health, Medical Administration Office Skills, Medical Insurance 1 and 2, Medical Law and Ethics, Human Body Systems 1, 2 and 3, Planning for College and Career Success. Certification

Martin Luther High School, Philadelphia, PA.

G.P.A. 4.0, Attendance 100%, Diploma

Professional Skills: • Interfaced with people at all levels in the organization, industry and community

• Ability to follow instructions well and make decisions with no supervision

• Strong oral ,written, organizational and interpersonal skills

• Maintained confidentiality of all records, Audit records for completeness

• Entered journal entries into general ledgers, accuracy, focus and attention to detail

• Maintained all record-keeping procedures without error

• Performed duties with extreme courtesy, scheduled meetings, travel coordination

• Prioritization and organization of multiple activities, can operate under pressure

• Can work with a team but can complete tasks individually in an efficient manner.

Employment History: Administrative Assistant, USI Building Services Philadelphia, PA.

Recorded office materials, received and logged in work order forms, log vendor invoices into inventory system, Responded to request for assistance from clients internal and external, scheduled client appointments, meetings, generated reports and work orders , answering multi-line phone system, typing, billing, filing, photocopying, faxing, and all other duties upon request. 2007-2011

PBX Operator, Holiday Inn Guest Service Philadelphia, PA.

Customer service, hostess, credit card machine, cash handler, and other clerical duties as well. 2004-2006

Secretary, Receptionist, AOL-B Architects Philadelphia, PA.

AP, AR, recorded office materials, processed payroll , third party reimbursements, billing, secretarial duties, switchboard operator, typing, filing, photocopying, faxing, sorted, stamped and delivered mail to the appropriate person(s), ordered inventory, ran office errands, also set dates for architects to meet with clients for proposals. 2000-2004

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