Dale Alexander Boyes

**** ***** ******

Edmonton, Alberta T6E 4J3

(780) 964 - 9991

guvds4@r.postjobfree.com

Hiring Personnel

SUBJECT: Manager and Customer Service Representative and On Call Coordinator

A recent busy Coordinator job required on call 24 x 7 client service and employee direction.

Online scheduling of phone calls and computer emails was multi tasked with other business.

Almost 5 years of office experience at different private health care organizations was completed. Investigating, documenting and resolving concerns and complaints was part of many of my jobs. Person to person, email and phone interactions with clients and employees was done at any hour.

Windows Word, Excel Spreadsheet, maps, texting, signs, emails and more were produced.

A team approach was encouraged to target for 100% business and client satisfaction attainment. De-escalation of dangerous angry situations has been learned, practiced and successful. Problem synopsis objective approaches have been used for many years to resolve complaints. Office maintenance and cleaning also done until the position was eliminated due to the economy. Interviewing, hiring, training, directing and releasing employees was done.

I believe in the Private the business approach as it is responsive to the client needs. The rights, needs and concerns of the health care employees can be upheld to reduce turnover.

The strengths that I bring to this job include the ability to deal with short notice and unknown problems. I have interviewed, hired, trained, directed and helped many people from all over the world during my career background. I take pride in my communication skills.

Please text, call or voice message to arrange for an interview and any more information you may require. I am available immediately.

Sincerely,

Dale A. Boyes

Dale Alexander Boyes

8522 106th Street

Edmonton, Alberta T6E 4J3

(780) 964 - 9991

guvds4@r.postjobfree.com

Highlights of Qualifications

• Coordinated office, equipment, employees to clients needs and Head Office directives

• Coordinated processes like scheduling, project software and clients methodologies

• Client service to inform, do problem resolution and sell services and products was done

• Office management and reception dealing with both business and public communications

• Professional business experience of computer and office equipment and software

• Management/Sales experience: Area Coordinator, Team Lead and salesman

• Supervisory, Chief Technologist and Coordination experience in varied environments

• Security Coordination: communicated with employees, clients, government and superiors

Profile of Skills

Consulting/Coordination

• Coordinated a business: client requests, employees, office, equipment, uniforms, communications, regulatory requirements, transportation and communications

• Scheduled employees to clients online plus provided maps, directions and equipment

• Problem record, investigation and resolution documented, implemented and followed up

• Maintained the documentation of assets (office, vehicles, uniforms and other equipment)

• Face to face business was conducted as required with clients, employees and business

• Used technology with employees, B2B and government like fax, email, text, phone, camera.

Management/Sales

• Managed and scheduled up to 100 employees up to 2000 billable hours a week

• Completed, transmitted and filed Client, police, Solicitor General and Head Office forms

• Customer communications through specification and sales of services and products

• Promoted and modified services plus observed results to secure sales to the clients

• Interviewed, hired, provisioned, directed, monitored and dismissed employees

Technical/Computer/Software

• Many different on site standards, documentation and software packages were used

• Experience includes Healthcare, Oil & Gas, Mining, Security, Education, Railroad and more.

• User specifications were gathered and system design/code/implementation was done.

Personal Attributes

• Problem solving skills; ability to get the things done the right way

• Strong organizational and time management skills

• Strong written and oral communication skills

• Professional and able to effectively work in multi-task environment

• Customer oriented team player, yet able to work independently

Dale Alexander Boyes

8522 106th Street

Edmonton, Alberta T6E 4J3

(780) 964 - 9991

guvds4@r.postjobfree.com

Employment History

Security Coordinator (Manager) 2006 -2010

Premier Security Inc Edmonton, Alberta

Security Alarm Sales and Specifications (Salesman) 2006

AAA Alarms Edmonton, Alberta

• Selling security hardware/service

Supervisor Guard/Mobile Driver Security 2004 -2006

Initial Security Edmonton, Alberta

• Security supervised 4 union strike/lockout actions; de-escalated angry strikers

• Drove 25 patrols in 12 hours; 250 km driving a night as Mobile Security Guard

Computer Assisted Telephone Interviewer 2003

EKOS Edmonton, Alberta

Area Sales Coordinator/Team Lead Salesman 2002-2003

STARS & CNIB Edmonton, Alberta

Consultant/Systems Analyst and Software Engineer 1993 – 2001

Different in house standards and methodologies were followed

Software Engineer, Systems Analyst, DBA and Methods Analyst

• Humana (Cincinnati) over 3 years FMC (Orlando ) 7 months

• AMISY (Rockville, Maryland) 3 years HP Technologies at Pueblo 6 months

• Harvard Pilgrim (Boston) 3 months Miami Herald 7 months

• other contracts

Senior Systems Analyst, Software Engineer, Methods Analyst Pre 1993

• Alberta Advanced Education, Suncor, SFB, Luscar Limited, AGT and NDC

Education

Computer Systems Diploma Graduate

Northern Alberta Institute of Technology Edmonton, Alberta

Ongoing upgrading (HP World Conferences, In house, other)

~References available upon request~

Contact this candidate