Customer Service Manager

DANA M. RICHARDSON

Basking Ridge, NJ, ***** (Willing to relocate self)

Email: ****.************@*****.***

PROFILE

Highly responsible, interpersonally savvy, results-oriented, multi-lingual professional with strong communication and relationship building skills seeking an Office Manager’s position in Washington, DC. Willing to start on the administrative side to demonstrate capabilities necessary to move toward a position commensurate with educational experience. Recognized for strong work ethic, dedication and integrity.

PROFESSIONAL EXPERIENCE

April 2012 - Present

Friends of the Kennedy Martin Stelle Farmstead (KMS)

Basking Ridge, New Jersey

Administrative Assistant

• Manages all key online social media- and advertising outlets about KMS Farmstead concerts, classes, workshops and other events.

• Records minutes, and maintains central calendar records for Fundraising, Marketing and General Operations meetings.

• Drafts, edits and distributes advertisements for Fundraising and Marketing teams.

• Sets up and facilitates art shows, art gallery openings and other events.

• Participates in fundraisers, information booths and other marketing campaigns.

Core Competencies:

- Ability to update and maintain multiple websites in accordance with project schedule changes.

- Emanates strong team- and goal-oriented character.

- Strong organizational capacity and agile mindset to schedule and participate in meetings for multiple teams.

2010 – Present

(Part-time 2006-2009 while in college)

Stop and Shop Supermarkets

Basking Ridge, New Jersey

Assistant Front End Manager

• Supervises, provides assistance and technical support for second-shift cashiers.

• Generates and files all logs, location histories and transaction accuracy audits of front end employees.

Customer Service Desk Representative

• Efforts to follow procedures and maintain the highest quality of customer service have resulted in being consistently asked to train newly hired cashiers.

• Provides price accuracy, lottery and cigarette sales, cash refund and Western Union money transfer/money order services to store patrons.

Core Competencies:

- Ability to initiate dialogue to resolve customer’s and co-worker’s discrepancies effectively and efficiently.

- Ability to communicate both vertically and horizontally in a dynamic, fast-paced team environment.

July – August

2008 United States Golf Association

Far Hills, New Jersey

Museum Receptionist

• Received and logged visitors to personal and scheduled tours of the museum.

• Performed secretarial and clerical duties such as receiving and distributing mail, filing, and screening and routing phone calls and visitors.

Core Competencies:

- Effective time management and prioritization skills.

- Ability to articulate complex information clearly and concisely to visitors new to my work environment.

- Ability to organize large amounts of materials for storage or presentation to customers.

SKILLS

Languages: Fluent in French and English.

Technical Skills: Microsoft Office Suite 2003, Adobe Photoshop CS2.

Exposure to: Adobe Illustrator CS4, Adobe Dreamweaver CS4, MacroMedia Flash 5, Microsoft Word 2007.

EDUCATION

2006 – 2010

University of Vermont(UVM)

Burlington, Vermont

Awarded Bachelor of Arts Degree in French and Political Science in May 2010.

February – June, 2008

Victoria University of Wellington (VUW)

Wellington, New Zealand

Semester of study abroad in Wellington, New Zealand, continuing studies in Political Science and International Relations.

RELEVANT COURSES OF STUDY

Theories of Citizenship, International Human Rights, Gender and Political Theory, Democratic Possibility in the United States, Global Religions, Individual Rights & the War on Terror, Politics and the Media, Ethics (VUW), Foreign Policy Analysis (VUW), World Race Relations (VUW).

VOLUNTEER WORK

2007-2009

La Maison Française (French House of UVM)

• Organized, drafted budgets for-, and attended themed events and gatherings based on French cinema, music, cuisine, and other social aspects of Francophone culture.

• As a French major and senior member of the French House community, I assisted the Program Director in advising younger students on which courses best preceded or complimented other courses in the French Language Department.

2006-2007

Trinity Community Action Board (CAB) of UVM

• Drafted and managed local campus budgets.

• Organized and provided logistical support for student social events.

REFERENCES

References furnished upon request.

Contact this candidate