Customer Service Sales
Resume:
Md.Ajaz jafri
***, ****** ***** ****** ****** (MP)
*********@*****.***
________________________________________
Objective:
Seeking a responsible position in business development field, which will utilize my knowledge as well as thinking capability. To be efficient and effective in whatever endeavours I undertake and prove myself worth. Diligence and honesty is what I aim to practice.
Professional Experience:
________________________________________
SHOPPERS STOP LTD
Designation :- Area Sales Executive
Duration :-25 July 2011 till Present.
Job profile :-
Responsibilities:-
• Instructed merchandisers on proper and accurate display points for fast moving items.
• Trailing merchandising and window displays in concept store
• Store and concession visits to ensure that merchandising and displays are up to company standards
• Merchandising across all our brands including menswear, women’s-wear, kids and baby
• Implementing window and displays to company guidelines and standards
• Liaising with department staff to create the most appropriate visual and layout solutions.
Duties:-
• Tracked and measured retail store performance.
• Managed daily global counts, receiving variances, and quality of inventory.
• Supported employees during the peak period and manages the store schedule.
• Managed inventory.
• Instructed merchandisers on proper and accurate display points for fast moving items.
• Coordinated and managed all store operational activities.
• Provided excellent customer service.
Achievements:-
• Highest Customer Enrollment award in 2011.
• Best performer Award in EOSS March 2011.
• Got the Appreciation on Suits $ Jackets Festival 2011 for achieving 110%.
• Awarded from Louis Philippe gift voucher of Rs.1000/-.
• Shoppers stop has given 2 Appreciation letters yet in job duration
MAHINDRA AUTOMOBILE
Designation :- Sales Executive.
Duration :-10 March 2007 to 10 June 2008.
Job profile :-
• Sales and promotion of the new vehicle launching.
• Preparation and compiling of Company brochures, technical materials for upcoming events, etc
• Interaction with the customer for regarding the features and others specialities in vehicle.
• Generate sale as per the target given to the team.
• Feedback from the customer for finalization of vehicle.
• Explanation of instalment and others schemes part.
• Manage and handles customers relations, feedbacks and complaints
FIRST SOURCE SOLUTION PVT LTD.
Designation :- Customer care associate.
Duration :-23 Feb. 2009 to 10 June.
Job profile :-
• Schedule Adherence.
• Attend the customer Query, Request, Complaint, New Connection calls.
• Achieve our KRA.
• Handle the Customer call whose problem has not resolve on time or facing Issue in connection from long time.
• Coordinate with Backend Department and Technical engineer for the resolution.
• Providing excellent customer service
Achievements:-
• Joined as Customer care executive.
• Got training for 4 months.
• Promoted to Escalation desk in 5 month.
• Promoted to Retention desk worked there for 7 month.
Summer training project duration 45 days
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Organization :- Airtel
Project title :- Consumer behaviour
Airtel is the largest provider of mobile telephony and second largest provider of fixed telephony in India, and is also a provider of broadband and subscription television services. It offers its telecom services under the Airtel brand, and is headed by Sunil Bharti Mittal. Bharti Airtel is the first Indian telecom service provider to achieve Cisco Gold Certification. It also acts as a carrier for national and international long distance communication services. The company has a submarine cable landing station at Chennai, which connects the submarine cable connecting and Singapore.
Professional synopsis:-
________________________________________
Academic Level 1.Name of Degree / Diploma / Course
2.Name of Institution & Board / University Yr. of completion
Post Graduation M.B.A (MARKETING / INTERNATIONAL BUSINESS)
(BARKATULLAH UNIVERSITY) 2010-2012
Graduation B.sc(HON)
LNM UNIVERSITY 2005-2008
12th Standard BIHAR BOARD 2003-2004
10th Standard M.P BOARD 2001-2002
Certifications and Affiliations:-________________________________________
• D.C.A(Diploma in Computer Application) from C.Soft Computer education.
• Diploma in Tally 9.0 from Excellence Tally Certified from Bangalore with72%.
Summary of skills:-________________________________________
• MS OFFICE (Word, Excel, Power point).
• Windows 2003/XP/Vista.
• Good communication & Presentation skills.
• Problem Solving & Customer service.
Key competencies:- ________________________________________
• Continual learner, able to easily grasp and implement new ideas & concepts.
• Self motivated & able to work in fast changing environment.
• Excellent interpersonal skills.
• Positive attitude.
• Convincing capability.
• Competent with any situation.
. I am confident to pick up the work quickly and to contribute valued services to the growth of your organization. Given the opportunity to work for your organization, I will prove myself worthy.
Personal Details:-
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Father’s Name : Md.saleem. Jafri
Date of birth : 09 June 1985
Marital Status: : Single
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