Customer Service Quality Assurance

Shawn Swift

**** ***** ******* ******* *** A-*

Fort Lauderdale, FL 33304

Phone: 954-***-****

Email: *******@*****.***

Working Skills: Management Skills, Communication Skills, Clerical Skills, Customer Service Skills

Deadline Driven, Client Relationship Skills, Computer Literacy Skills

Experience:

03/11 – Present Self Employed

Freelance Graphic Designer

• Use of variety of mediums to achieve artistic or decorative effects for designs

• Packaging, branding, displays and logos

• Vector images

• Photo restorations

07/07 – 05/09 Cherokee Wholesalers-Raleigh, North Carolina

Driver/Warehouse Manager

• Managed daily operations of incoming/outgoing warehouse materials

• Delivery of hardwood flooring, materials and accessories

• Forklift operator

10/05 – 07/07 Department of Homeland Security – Raleigh, North Carolina

Security Officer

• Implemented security screening procedures

• Assisted in screening passengers, baggage and cargo

10/03 – 09/05 Federal Express – Crofton, Maryland

Courier/DG Specialist

• Loaded and unloaded packages for transport to airport

• Controlled and tracked packages

• Inspected dangerous goods to ensure compliance per IATA

• Transported packages to commercial and residential areas

10/01 – 10/03 Manpower – Waukegan, Illinois

Machine Operator

• Operated machines that manufactured literature for various products

• Shipping and receiving of commercial and residential AC units

• Daily random inspections to ensure quality assurance

• Preparation and packaging of products for shipment

Education: The Art Institute of Fort Lauderdale Present

Pursuing Bachelors of Applied Science in Graphic Design

Expected Graduation: October 2013

The Art Institute of Raleigh/Durham – Durham, NC 2009-2011

Associate of Applied Science in Graphic Design

Magna Cum Laude 3.7 GPA

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