Administrative Assistant Customer Service
Resume:
DANI MARRERO MELBERG
*******@*****.***
Objective:
After a short stint as a Pharmacy Technician I am looking to return to a role in Administrative and or Quality Assurance/Document Control where I felt most fulfilled and happy where I can remain long term and find stability in a career path.
Highlights of Qualifications:
Payroll experience, ADP
Benefits experience, eligibility requirements, enrollment, and changes
Highly motivated, goal-orientated professional
Decision maker skilled in implementing new ideas
Strong work ethic. Maintaining constant work flow
Ability to focus on and prioritize specific tasks
Strong skills in time management and meeting deadlines
Organized and detailed orientated, knack for understanding procedures and logistics
Excellent personal, Customer Service skills with over 10 years experience
Team leader and able to manage with direction and efficiency
Comfortable interacting with the public, maintaining a great and professional attitude
EXPERIENCE:
Boston Home Infusion, Dedham, MA
Pharmacy Technician LCPHT 2010 - Present
• Assist the Pharmacist in daily duties
• Mix intravenous medications for all homebound patients including antibiotics, pain medication, TPN, etc.
• Fill patient medications as orders are processed for the day
• Communicating and interacting with nursing staff and Doctors to ensure proper patient treatment and care
• Communicating and interacting with billing staff and Insurance Companies to ensure proper patient treatment, care and authorization and payments
• Purchasing/ordering of daily supplies, solutions and all medications used in the pharmacy.
• Ensure proper invoicing
• Daily refills for patients and setting up timely and proper delivery of medications
• Laboratory calls for patient information that are needed daily
• Hospital and MD calls and charting
• Compounding of patients mixing reports and working with billing staff to ensure proper payment for services
• Any related duties to ensure the proper functioning of the pharmacy and to meet JACHO standards
Chemic Laboratories, Inc; Canton, MA
HR Generalist & Pharmacy Coordinator/QA Assistant 2007 – 2010
HR Generalist
• Continued all HR Generalist duties from previous position prior to promotion
Pharmacy Coordinator / QA Assistant
• Recorded the receipt, handling, storage, monitoring, return and/or disposal of test chemicals and reference chemicals per standard operating procedures
• Assisted with packaging and shipping activities for sample return
• Communicated and interacted with clients
• Assisted the QA department in various tasks, including but not limited to, monitoring and calibration activities, auditing of R&D studies, training new employees in pharmacy functions, and participating in the development and refinement of SOP’s
• Initiated, documented, monitored, maintained and completed cGMP Storage Stability Studies
• Conducted cGMP Storage Stability data book audits
• Reviewed and assisted in writing, changing and implementing new SOP’s, Protocols, and Laboratory Procedures
• Assisted in the Manufacturing process by providing area clearances of manufacturing suites, Batch Record review
• Document Control Specialist
HR Generalist & Senior Level Administrative Assistant to CSO/QA Assistant 2004-2007
HR Generalist
• Weekly Payroll Administration using ADP – for summer hires, hourly, and salaried employees
• Responsible for weekly payroll and accounts receivable budget
• Planed, organized, and conducted a weeklong orientation for every new hire
• Created and posted job descriptions and reviewed all incoming resumes
• Explained benefits eligibility
• Kept employees apprised of all benefit changes
• Processed leave of absences
• Improved and organized SOP’s and Protocols for all employees
Senior Level Administrative Assistant
• Arranged domestic and international travel arrangements for CSO, Senior Management and clients
• Extensive calendar management using MS Outlook
• Created and executed letters, internal memos and emails
• Controlled confidential documents and agreements
• Managed the organization committee that facilitates company and client events
• Generated monthly report of laboratory progress and expenditures increasing productivity
• Sorted and prioritized daily correspondence, handling personally as and when appropriate
• Created itineraries for CSO and Senior Management
• Provided full support in the preparation of business related documents
• Handled sensitive and confidential information in a discreet and professional manner
Family Dental Health; Easton, MA
Practice Coordinator, Patient Care Coordinator 2004
• Generated daily reports to facilitate efficient workflow.
• Verified and documented patient procedures.
• Educated and advised patients about financial arrangements and assistance.
• Provided computer and technical support to office personnel.
• Executed office manager duties inclusive of insurance billing/coding.
Caritas Home Care; Norwood, MA
Nursing Coordinator 2003 – 2004
• Scheduled private pay home care for elderly patients in need of assistance.
• Maintained a productive scheduling system for over 20 nurses doing visiting nursing to patients recently released from a hospital or other rehab facility
• Promoted quality patient care.
EDUCATION
Bristol Community College
Pharmacy Technician Certificate Program, 2007
Dovestar Institute, 2000 – 2003
Major: Holistic Medicine
• Cumulative GPA (4 semesters of work) 3.391
• Certification Massage therapy, Reiki and other holistic health modalities
Bristol Community College, 1998 – 2000
Major: Sociology
• Cumulative GPA (2 semesters of work) 3.38
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