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Customer Service Sales Representative

Davenport, FL, 33897
$38000 a year
August 09, 2012

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Claudia F. Sicilia

*** ****** *****.

Davenport, Florida 33897

Phone: Cell 321-***-**** Home 863-***-****



Seeking to enhance my work experience.

To work in an environment where my contribution will make positive difference to myself, my team, the company and management appreciation is visible conveyed.


Team player, fast learner, hardworking, smart, well organized, enthusiastic, dedicated, punctual, willing and able to communicate and compromise, exceptional ability to interact with people, aware and sensitive to others needs.

Work Experience:


* AutoCAD technician. 06/07 - Present

-Responsible on creating drawings under the supervision of civil engineers and on various departments such as Land development, Structures, Transportation, Aviation and electrical.

-Ability to design various site layouts and storm water systems

-good knowledge of GIS base projects and program

Benchmark Design Services, Inc. Kissimmee-Florida

*AutoCAD Technician. 04/05 - 01/07

-Responsible for the following: drafting roads, drainage layout, utilities design, grading layout, site layout plans, topographic maps, contours, profiles, and more.

Walt Disney World - Saratoga Springs Resort & Spa. Kissimmee,

*Quick service 09/04-04/05

Cast member in charge of food service for Disney guests.

• Merchandise

Cast member in charge of storing and merchandise sales on the resort.

ChevronTexaco Global Technology Services Company. Caracas-Venezuela

• Bilingual Receptionist 06/03-12/03

-Customer Service and point of contact for all calls and guests at the ChevronTexaco in Caracas, Venezuela

Constructora V & J. Caracas-Venezuela

Site and design inspector. 02/03-05/03

-Responsible for the review of the design, inspection and Construction


• events coordinator. 10/01 - 12/01

- Provide all the information and details for follow-up to guests and other Managers on the multiple activities of the company

• Sales Representative

Promoted different products from all kinds of brands that the company represented at different times

Unidad Clinica Alto Prado. Caracas-Venezuela

*Receptionist. 06/99-08/99

-Responsible for greeting and informing lab results to about 75 persons per day visited the Clinic.

-Attention to details and great customer service skills was necessary.

• Bioanalysis Assistant 08/99-10/99

-Drew blood on a daily basis (about 10 people daily).

-Interpreted basic lab results.


• Computer Drafter

Associates of science in Computer Drafting and Design

Florida Technical College

Completed, July 2006

Auburndale, Florida.

• Architect

School of Architecture

Bachelors Degree

Universidad Jose Maria Vargas

Completed, May 2004

Caracas, Venezuela


-First Aid, ChevronTexaco, 2003. Venezuela.

-Photography I & II, Jose Maria Vargas University, 2000 & 2004

-Bioanalysis Basic Course, Alto Prado Clinic, 1999.Venezuela.

-Personal Improvement & Protocol, Constanza Giner Modeling

School, 1998. Venezuela

-Computer Class, 1995 to Present versions. Microsoft package and internet.

-AutoCAD 2000 to 2005. Jose Maria Vargas University. Venezuela

-Land Desktop Development 2006

-AutoCAD 2011.

-GIS ArcMap.


-Good knowledge of Windows XP software (MS Word, Excel,

PowerPoint, Access and AutoCAD 2006, LDD

-Costumer Service & Phone Etiquette Course.

-First Aid Course valid thru /04


-Good knowledge (advanced reading and grammar).

-Native language is Spanish


-Jewelry Crafts, crochet knitting, handles a small family owned

Business producing large quantities of products throughout the year

References available upon request

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