Dalal Dayfallah

*** ***** ********, ******, ** N6E 3G8

226-***-****

Email: gua2i9@r.postjobfree.com

EXECUTIVE PROFILE

Medical Administrator [MA] with experience in a medical/chiropractic/physical therapy clinic

environment with additional healthcare experience as a Physical Therapist Aide.

I have been known for my honesty and dedication in providing premium client/customer care.

SKILL HIGHLIGHTS

• Analytical and Interpersonal Skills

• Bilingual

• Business and Product Development

• Cost Reductions

• Cross-Cultural Communications

• Customer Care Relations

• Departmental Operations Management

• Distribution and Organizational Skills

• Diverse Marketing/Industry Knowledge

• Employee Scheduling

• Event Management and Promotion

• Leadership and Time Management

• Outsourcing

• Sales Experience

• Start-ups/Acquisitions and Strategic Planning

• Vendor Negotiations

CORE ACCOMPLISHMENTS

Operations Management:

• Managed printing and design company

• Handled all functions related to run a print shop business

Contract Negotiation:

• Signed and negotiated the contract for two major clients

A. Ford Motor Company

B. Webb Med-Sporting Equipment Company

PROFESSIONAL EXPERIENCE

MICHIGAN AVENUE HEALTH CENTER April 1997 to February 2001

Dearborn, Michigan -- USA

DUTIES: Physical Therapist Aide

DEARBORN PRINTING INC. October 1993 to March 1997

Dearborn, Michigan – USA

DUTIES: Graphic Designer / Manager

A & B Print January 1991 to October 1993

London, Ontario – Canada

DUTIES: Graphic Designer

NETMAR PUBLICATIONS (Pennysaver) September 1992 to June 1993

London, Ontario – Canada

DUTIES: Production Department (nights)

ADDITIONAL INFORMATION

Gap in work experience history:

• Related to raising a family

• During the period of February 2001 to March 2010

COMMUNITY SERVICE

Volunteering at CNIB - (Canadian National Institute for the Blind):

• Accountable for administration including overall customer satisfaction

• Demonstrated proficiency in Microsoft Word, Excel, Outlook, and Internet research

• Guided clients with visual impairment to their destination throughout office

• Answering multi-phone lines and TTY device (for the Deaf)

• Transferring calls and emailing message in-office and to varies CNIB locations all over Ontario

• Calling clients for missing information on their portfolio and photo taking for ID cards

• Faxing daily request forms to eye physicians

• Scanning, copying, filing, processing new client information

• Mailing in and out going envelops and packages

• Collecting donations

Key results:

• Constantly praised for efficient handling of administrative tasks

EDUCATION

Medical Administrator [MA] Diploma May 2011

Westervelt College, London, Ontario – Canada

Core Courses:

o Medical Terminology

o Transcription

o Records Management

o Basic Medical Billing and Coding

o Keyboarding 50 wpm

o Business Language and Grammar

o Medical Office Procedures

GRAPHIC DESIGNER Diploma June 1990

Henry Ford Community College, Dearborn, Michigan – USA

Core Courses:

• Typography, Advertising, and Printing Technology

• Corporate, Interactive Media, and Package Design

• Marketing Strategies

• Business Writing Skills

• Colour for Communications

• Visualization Techniques

• History of Graphic Design and Advertising

HIGH SCHOOL Diploma June 1988

Sir Frederick Banting High School

REFERENCES

Furnished upon requested.

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