Customer Service Assistant

SYLVIA L. WIENER

**** ***** *****, **********, ** 22193 * HOME TELEPHONE: 703-***-****

PRESENT EMPLOYMENT

September 2006 June 2012--Children's Lead Director, PWCPA (Veterans Park), Woodbridge, VA. Teaching preschool children ages 3 to 5. Responsible for preparing and assisting with daily teaching activities and provide instruction based on skill level. Also coordinate with coworkers to prepare worksheets, student evaluation forms and newsletters. Maintain a clean, safe area in accordance with licensing requirements. Have completed and are certified in required health courses, i.e., Infant/Child CPR, Bloodborne Pathogens, and MAT training, as well as other Early Childhood Education courses. Attend monthly meetings with coworkers and directors, as well as keeping in close contact with parents and guardians. Also ensure supervision at all times, and that proper procedure is followed during morning drop-off and afternoon pickup.

OTHER EXPERIENCE

September 2006-February 2007--Assistant Director, To The Top Tutoring, Woodbridge, VA.

Responsible for interviewing potential tutors, maintaining billing and employee databases, answering phone calls, assisting families with tutoring services, and preparing correspondence such as electronic mail and information packets. Requirements for this position include effective communication with

tutors and parents, excellent customer service skills, the ability to multitask, and to work independently.

August 1999-June 2006--Teacher Assistant, Christ Chapel Academy, Woodbridge, VA.

Provided support to teachers with lesson plans, copying, and collecting the required materials to use in class. Corrected student tests and homework, and provided instruction and assistance to students as a class and in individual groups. Supervised students on the playground and at lunchtime, maintain attendance, grading, and cumulative records on the computer. Prepared memos, planned field trips, and performed other tasks as assigned. Also worked as an on-call substitute teacher. Requirements for this position included the ability to work with students at different grade levels and learning capacities, effective communication with students, teachers, parents, and other school personnel, and proficiency in following written and oral instructions.

October 1991-June 1995--Desktop Publishing Specialist, The CNA Corporation, Alexandria, VA.

Responsibilities included concept development, design, and preparation of special publications, manuals, directories, newsletters, administrative materials, invitations, conference materials, and viewgraphs using Macintosh Quadra 950; scanning and image-editing black and white/color photographs and artwork; and assisted graphic artists with typesetting and editorial support. Also prepared final output in color using a Tektronix Phaser II Dye Sublimation printer. Requirements for this position included typesetting/document design and layout skill; excellent grammatical and editorial skills; the ability to maintain close interaction with department director and graphic artists, adhere to government and CNA publication standards, safeguard and handle classified documents, prioritize, work independently, meet deadlines, and maintain a customer service-oriented demeanor.

February 1988-October 1991-Electronic Publishing Compositor, The CNA Corporation, Alexandria, VA. Responsible for final preparation of formal research documents, occasional papers, and special publications.

January 1986-February 1988--Senior Word Processing Specialist/Purchasing Clerk,

Grumman Data Systems, McLean, VA. Prepared research proposals. Also worked part time in the Purchasing Department ordering supplies and maintaining the billing database.

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