Manager Customer Service

JEFFERY J. REED

**** *********** ***** ***** *******, Missouri 63301

(Residence) 636-***-****

gu3kkt@r.postjobfree.com

PROFESSIONAL SUMMARY

Versatile professional with high-quality work ethic and commitment to providing top-flight customer service to exceed expectations.

Areas of expertise include:

Warehousing/Logistics WMS & ERP Software Collective Bargaining/Labor Relations Inventory Control SQF/AIB Inspections Grievance Committee Proceedings Industrial Safety Standards HACCP Control Points R/F Scanners and Barcode systems

HAZMAT Training Warehouse Equip Training Coaching/Team building

CAREER EXPERIENCE

Swiss-American Inc. St. Louis, Mo. July 2009 – March 2011

International importer, processor and distributor of over 100 varieties of gourmet cheeses.

Manager of Warehouse Operations and Logistics

Responsible for two distribution centers of 80,000 square feet total and a staff of 3 salaried managers, 3 hourly lead employees and 24 warehouse associates.

Reinstated the use of R/F scanners for the movement of warehouse inventory insuring the proper billing for goods shipped, improved inventory control and the implementation of a lot control system.

Reset both distribution centers to maximize storage capacity and eliminate outside storage, allowing the company to see a savings of $36,000 annually.

Increased overall warehouse productivity by 63% in less then 12 months by instituting a new cross-dock order fulfillment process that reduced the total number of “touches” per case by 60%.

Managed the largest single order in the company’s history; 100,000 cases of foreign and domestic cheddar, all product received and processed without the use of outside storage. The order was completed 2 weeks ahead of schedule and 30% below budget cost.

Managed growth in business by an estimated 40% with out the addition of staff.

Materialogic, St. Louis, MO 2003 – 2009

Third party distribution and logistics company operating facilities in St. Louis, Missouri and Venetia, California.

Warehouse Supervisor

Managed production office, 4 hourly lead employees, 45 warehouse employees in a 250,000 square foot distribution center.

Supervised the shutdown and relocation of a 25,000 square foot satellite warehouse containing 2 customer inventories of more then 16,000 sku’s to the main warehouse while maintaining contractual service levels of both accounts for shipping and receiving.

Increased warehouse productivity by 35% in the first year by streamlining the carousel order fulfillment process and implementing R/F equipment for traditional order fulfillment and interactive receiving.

As Safety Committee Chairman, significantly improved the training of equipment operators allowing the facility to see a 67% drop in the number of warehouse fleet accidents over a 3 year period.

Jeffery J. Reed Pg. 2

Cross-Midwest Tire Company, St. Louis, MO 1999 – 2003

Independent commercial tire dealer, operating 4 retread plants, 3 distribution centers and 10 service centers in 5 states.

Operations Manager

Managed 35,000 square foot retread plant and 50,000 square foot distribution center. Directed salaried production manager and Distribution manager.

Decreased employee turnover from 151% in 1999 to 4% in 2000 by implementing new hiring process and training program.

Increased retread production by 66% per day by stabilizing the work force.

Reorganized distribution center making order fulfillment more efficient and greatly improving inventory control.

Reduced accident claims/incidents by 57% during a 2-year tenure as Safety Coordinator by raising the awareness of basic industrial safety standards and initiating a weekly 5-minute safety talk to discuss safety issues with the fleet and on the production floor.

Knights Ltd. Catalog Group, St. Louis, MO 1996 – 1999

Mail order catalog company maintaining four separate divisions, shipping world wide over 4000 orders daily.

Warehouse Manager

Managed all warehouse operations including building maintenance for the Soft Surroundings division.

Managed the relocation and layout of a 30,000 square foot distribution center. The new layout initiated use of RF guns resulting in increased productivity from 1,000 orders to 1,600 orders daily allowing the team to keep pace with a 60% increase in sales.

Developed new stock replenishment and packing procedures, setting highest divisional single day shipping record of 2,530 and highest divisional monthly record of 10,530.

Prairie Farms Dairy, Granite City, IL 1991 – 1996

Multi-million dollar dairy operating 12 plants and 6 distribution centers in 11 states.

Warehouse Supervisor

Supervised all shipping, receiving, and inventory control on the 2nd shift for a 200,000 square foot facility.

Responsible for a crew of 35 union employees.

Preformed the function of company representative for in-house grievance proceedings.

Saved $30,000 annually in overtime by eliminating late delivery route departures.

Implemented new training program that improved productivity by 43% and increased reliability rating from 95.5% to 99.8%.

National Supermarkets, Hazelwood, MO 1985 – 1991

A division of Loblaw Co. of Canada.

Warehouse Shift Supervisor

Oversaw production quotas, store deliveries and general housekeeping for the 1 million square foot facility.

Directed a crew of 50 union employees.

Promoted from warehouseman to warehouse supervisor in 1989.

o During my tenure as a warehouseman I preformed the duties of an elected Shop steward, grievance committee member and contract committee representative / negotiator.

EDUCATION AND CERTIFICATIONS

Certified Coach/Team Builder, Skill Path Management Course, St. Louis, MO 1999

Certified Fork Lift Trainer, Materialogic, Bridgeton, MO 2007

Lewis and Clark Community College, Business and General Study Courses, Alton, IL

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