Robin L Williams

**** ****** **. ******, **** ***37

gtvhey@r.postjobfree.com

Tel: 419-***-****

Personal Statement

Energetic, outgoing Administrative professional with over twenty years experience in all daily office functions. Experienced telephone operator/receptionist with significant background in all cost accounting and management reporting. 2 years experience as a medical receptionist in a six provider medical office with responsibility of all front office duties. Key strengths include excellent organization skills, effective time management and willingness to help other colleagues during peak workload periods. Proven ability to exercise good judgment and work with minimal supervision.

Work Experience

Medical Receptionist (May 2008 – April 2010)

Dermatology Associates, Perrysburg, Ohio

Preformed all front office procedures for a large 6 provider office to contribute to a smooth flow of patients.

• Proficient with Microsoft MD, Televox, and DRS

• Routed messages from incoming calls from patients, other physician offices, and pharmacies, following through by communicating back to appropriate caller.

• Scheduled appointments with an average of 140 patients daily.

• Shared in chart preparation for day to day patients.

• Called in or electronically submitted several prescriptions daily.

• Responsible for daily cash box.

• Checked all voice mail through Televox daily.

• Made assigned follow-up calls to patients.

Receptionist/Switchboard Operator (May 1999 – September 2007)

Lathrop/Auburndale/Service Products, Maumee, Ohio

All subsidiaries of Turner Construction

Performed all front office duties. Greeted all incoming visitors, clients, and subcontractors while operating a multi-line phone system for all 3 companies. Prepared and posted daily receivables. Balanced and reimbursed weekly expense reports. Made monthly journal entries.

Presented a favorable first impression to all 3 companies.

• Proficient with Unisys, CmiC, PBX system, Calendar management, travel arrangements, and conference rooms.

• Proficient with Word, Excel, and Access.

• Directed urgent sensitive calls(client calls involving million dollar bids) to appropriate person .

• Managed and designed electronic sign in/out system enabling Project Managers and Management personnel to be available for urgent phone calls.

• Balanced and posted reimbursement of expense reports and check requests. for an average of 20 employees weekly.

• Generated weekly check runs for all vendors and subcontractor payables on an average of 150 checks weekly for Auburndale.

• Maintained all companies accounting systems, balancing daily and generating multiple accounting reports.

• Directed all incoming mail and deliveries, sorting, and distributing to appropriate personnel in each division.

Education

Diploma – Maumee High School (Sept. 1969- May 1973)

Maumee, Ohio)

Graduate

Certificate in Dental Assisting- Penta County (Sept. 1971 – May 1973)

Vocational High School, Toledo, Ohio

Graduate

Nail Tech/Manager – Toledo Beauty Academy, (Jan. 2008 – March 2008)

Toledo, Ohio

Completed 300 hours in nail tech/manager program in top of class and acquired license

June 2008 after passing state board testing. Ohio license as Nail Technician/Manager.

References

References available upon request.

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