Customer Service Data Entry

LUCILLE SAUNDERS REYES

Mobile: 732-***-**** / Home: 732-***-****/E-mail: *********@*******.***

OBJECTIVE

Seek a position to apply my skills and knowledge in an admin and production environment

EDUCATION/SKILLS- Brookdale Community College | Lincroft, NJ

Some College Coursework Completed, - Fall Semester – Evening & Weekend Classes

Computer Science Program– Accounting I and II, Algebra, Computer Fundamentals, Digital Programming Microsoft Office Suite (Word, Excel, Outlook) experience

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WORK EXPERIENCE

October 2005-Present – Edison, NJ

Customer Service-Data Entry–Musculoskeletal Transplant Foundation -Tissue Bank/Biotech

•Enter 85-125 orders/day for requests for human tissue and bone from hospitals and doctors into computer database.

•Track and manage customer orders. Provide tracking numbers to customers.

•Ensure accuracy of information provided by reviewing customer comments for special requests, shipping instructions and specifications.

•Maintain up-to-date files of all human tissue orders.

•Interact with Accounts Receivable to release credit holds on accounts and to verify credit cards for accuracy and approval through POS Software System prior to release.

•Coordinate shipments with Shipping Department to ensure orders are processed expeditiously.

•Establish new customer accounts with all customer specifications and enter into a database

•Notify customer of inventory availability when tissue is on back-order. Release all holds when tissue becomes available.

•Update changes in customer account info and forward documentation to the Accounting Dept.

•Coordinate with Contracts-Sales Dept to verify prices and resolve price discrepancies.

•Obtain approval from Accounts Receivable Department to release credit-hold accounts.

•Created a new filing system for Purchase Order Requests to facilitate retrieval and processing.

•Provide guidance, instruction and training to other data entry clerks.

•Served on a Customer Feedback Taskforce to develop ways to streamline the ordering process for tissue and bone to better serve the customer.

•Close-out all orders at the end of the day to ensure they have been entered and shipped.

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December 2001-October 2008 – Kearny, NJ

Warehouse Mail Processing Clerk-3rd Shift (11 pm-7:30 am)-US Postal Service

•In a warehouse environment, make one or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.

•Load mail onto automated equipment, culling out non-processible items, enter sort program into computer and start equipment, monitor flow of mail to ensure continuous flow, load mail from conveyor belt into bins/stackers and stop equipment when distribution operation is completed.

•Run production reports and dispatch mail to the appropriate loading dock

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October 2000 – November 2002-TEMP-Raritan, NJ

Data Entry Technician-3rd Shift (1:00 am-9:30 am) Labcorp of America

•Operating various data entry terminals and automated computer database systems to record and verify laboratory results and personal data for computer processing in accordance with HIPAA guidelines.

•Process billing/accounts receivable information, customer demographic, personal/sensitive data.

•Enter medical data from hard copy relating to clinical and diagnostic tests.

•Applied knowledge of medical terminology to review documents for accuracy and completeness.

•Resolved billing problems and manually processed order entry batches.

•Reviewed physicians' documents to verify diagnostics codes for accuracy and proper usage.

December 1994 – November 2001 –Kearny, NJ

Data Conversion Operator-2nd Shift (3 pm-11:30 pm) - US Postal Service

•Responsible for keying in special alpha/numeric codes into a computer database to facilitate the distribution of the mail.

•Using the computer, apply bar codes to individual pieces of mail to process the mail to its destination.

•Maintained a keystroke speed of 15,000 per hour at over 98% accuracy rate.

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MILITARY SERVICE

Sergeant, US Army Reserve

•Provided clerical and administrative support to the Training and Education Office.

•Composed and typed a variety of correspondence, answer phones, maintained personnel files and trained incoming/newly assigned personnel

•Scheduled appointments and provided support for high ranking personnel.

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AWARDS/RECOGNITION

•Letter of Commendation for excellent work performance – US Postal Service

•Certificate of Excellence for Perfect Attendance and High Productivity – Leafstone Staffing

•Department of the Army Certificate of Achievement for Meritorious Service – US Army

•Kiwanis Honor Society Award for Outstanding Scholastic Achievement

•Soldier of the Year Award

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