Expertise in MLM industry
Resume:
MASUMI BARNES
West Jordan, UT 84084
*********@*****.***
OBJECTIVE
IT INTERNAL SUPPORT SPECIALIST/MANAGER
EXPERIENCE
VICE PRESIDENT OF CUSTOMER RELATIONS AND JAPAN MARKETING
SkyQuestCom, Tokyo, Japan 2008-2009
SkyQuestCom ranked 11th in Deloitte Technology Fast 500 Asia Pacific 2008
*Oversaw the day to day operations of call center, customer service and marketing department
*Launched a new compensation plan for Japanese that increased sales
*Organized and implemented region rallies that a total of 3,000 people attended
*Planned and conducted Business Opportunity Meeting
*Developed a distributor training program just for Japanese distributors to increase motivation and increased new sign-ups
*Negotiated with the third party to reduce convention budget
*Communicated and solved problem with third party IT programmer when needed
*Produced new e-Leaning video and developed a new educational channel
*Responsible for the office and marketing budget
*Solved a problem according to the company’s policies and procedures
*Analyzed and provided suggestions to increase distributors’ commissions
*Trained the company’s policies, procedures and compensation plan to all of customer service reps to reduce unnecessary refund and complaints
*Hired and promoted employees from an associate to a manager level
*Made and updated office regulations and employment agreement
OPERATION DIRECTOR
Engevity, Chiba, Japan 2006-2008
Engevity is known by Youngevity’s sister company in San Francisco
*Oversaw the day to day operations of call center, customer service and marketing department.
*Developed and Launched a new compensation that contributed increasing sales
*Developed a distributor training program just for Japanese distributors to increase motivation and increased new sign-ups
*Organized and implemented convention that 2,500 people attended
*Developed new cosmetic products line by using US and Japanese manufacture companies and increased sales
*Planned and implemented cosmetic seminars throughout Japan
*Produced a promotion video for the cosmetics-related products
*Created catalogs and fliers for new products
*Reviewed marketing materials including web sites and NFR fliers
*Approved labels on products in Japanese for imported
*Chose and updated NFR products from Youngevity’s product lists which helped to increase sales
*Researched a shipping company and reduced shipping fee with best service and price for NFR and OTG
*Communicated and solved problem with third party IT (Access) programmer when needed
*Developed customer service manual and trained customer service reps to increase satisfied customers and reduced complaints
*Developed customer relation program and increased outbound call sales and autoship sales
*Negotiated with suppliers and reduced office budget
*Checked all agreements and contracts from third parties before the president signed them
*Hired and promoted employees from an associate to a manager level
*Liaison between the office and headquarters in US
ASIA DEPT. MANAGER
4Life Research, Sandy, UT 2000 -2006
4Life Research was recognized as 15th fastest growing private company in U.S. on the Inc. 500 List in 2003
*Oversaw the day to day operations of Asia Dept.
*Hired and promoted employees from associate level to supervisor level
*Liaison between Tokyo office and IT staff in US when there were any communication problems
*Approved all the documents and paperwork
*Updated and trained Japanese Direct Sales Law to customer service reps
*Trained Japan Dept. employees about the company’s policies and procedures to reduce unnecessary refund
*Reviewed marketing materials for correct information and correct Japanese usage
*Analyzed and provided suggestions to increase distributors’ business and commissions
*Negotiated and solved shipping problems with our shipping company
*Helped to get our products through the Customs in Japan
*Oversaw day to day operations of Philippines, Hong Kong and Singapore
*Communicated with Distribution Center in Philippine when there was any problems like products shortage at the warehouse
INBOUND/OUTBOUND SALES
ShapRite, Sandy, UT 2000
*Took orders over the phone from US customers
*Trained customers regarding products
*Helped customers to understand how to build their business successfully
*Trained new crews to how to use computer system and compensation plan
EDUCATION
ASSOCIATE DEGREE OF ENGLISH
1981 Kanto Jr. College Gunma, Japan
FINISHED 1ST YEAR OF BUSINESS COURSE
1982 Stevens-Henager Business College Provo, UT
SKILLS
*Organizing skills
*Handling multi tasks very well
*Basic computer skills (MS Word, Excel, Word Perfect, Power Point)
*Fluent in written and spoken in English and Japanese
REFERENCE
References provided on request
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