Customer Service Office

Victoria C. Park

** *** ******, **********, ** **040

860-***-****

*********@*****.***

SUMMARY

Dedicated employee with superb organization and memorization skills. Strong work ethic. Can work independently as well as with a team. Takes joy in helping others and enjoys working in diverse environments. Twenty three years’ experience in a Credit and Collections agency.

SKILLS

• Clerical/Office Support • Customer Service • Computer Literate

• Problem Solving/Resolution • Attention to Detail • Maintained Filing Systems

EXPERIENCE

Receivable Management Services, Inc, East Hartford, CT 7/87 – 5/10

Office Support Specialist

• Provided clerical support in large collection agency to account managers and collectors

• Mastered and maintained complex filing systems using organizational skills

• Assisted account managers to locate files from various locations

• Prepared packages for mailing by copying and attaching appropriate documents

• Accurately ran large print jobs from computer to off-site locations

• Copied and organized timely documents to forward to attorneys

• Anticipated needs and exceeded expectations of internal and external customers

• Can run the queue and do print jobs on or off site to various locations

• Knowledge of and application of HIPPA requirements and regulations

• Able to discreetly handle checks and sensitive client information

• Can run jobs from adobe software using the pdf. format

EDUCATION/TRAINING

Associate Degree of Arts in Social Sciences, University of Hartford, Hartford, CT

Associate Degree - Paralegal, Manchester Community College, Manchester, CT

Basic Computer Skill Certificate, Manchester Community College, Manchester, CT

Power Point 2007 Basic Certification, Hartford Public Library, Hartford, CT

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