Manager Sales
Resume:
FAE MALEKZADEH
Aliso Viejo, CA *2656 *********@***.***
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SUMMARY OF QUALIFICATIONS
• Over 16 years of experience in corporate portfolio, consumer account, project and retail management including training and coaching of entry and management level employees.
• Proven track record working in competitive industries and providing key support to senior management with outstanding analytical, motivational, and public relations skills.
• Adept at developing policies, procedures, and implementing successful strategies for reducing expenses to improve profitability.
• Excellent communication, organizational, managerial , and interpersonal skills.
• Extremely detail and goal oriented with proven track record of meeting aggressive deadlines.
• Comprehensive knowledge of automated collection systems, predictive dialer in call centers.
• Bilingual, fluent in Farsi
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PROFESSIONAL EXPERINCE
Schools First Federal Credit Union – Tustin, CA September 2009- Present
Loss Mitigation Loan Adjuster
Collecting on a portfolio of over 8 billion dollars consisting of various Credit Union products. Actively contacting Members to set up viable payment plans or provide alternative financial options to fit their current financial status to cure delinquency. Specializing First and Second Mortgage Modification and Short Sale.
Miller Distributing – Montebello, CA October 2008 –July 2009
Collections Manager
Managing a portfolio consisting of 2 million dollars in baking supplies. Actively contacting commercial accounts to set up viable payment plans to cure outstanding invoices. Manage, mentor and train the account receivable staff. Implement policy and procedure for sales, and account receivable. Company liaison for outside collection agency and legal institutes. Actively training and coaching the staff.
Source Promotion Inc- Los Angeles, CA October 2008- July 2009
Account Executive
Representing snack and baking goods manufacturers. Successfully acquired and managed new bids for Correctional Institutions at Federal, State and County levels. Created and developed database for future contracts at various levels of governmental agencies for 12 states.
Fae Malekzadeh Page Two
Quizno’s- Denver, CO September 2002- March 2008
Retail Manager
Implemented local store marketing and sales strategies which resulted in increased daily sales and overall store profitability. Developed new revenue channels, with controlled expenses which significantly reduced food and, labor cost that resulted in 20 percent increase in annual sales. Actively recruited, hired and trained staff. Successfully coordinated staffing and scheduling to ensure maximum utilization of employees. Coaching and training of over 20 employees for promotion to management level.
Citicorp Diners Club- Englewood, CO August 1999 – November 2001
Collections Manager
Partner in a management team which managed a portfolio consisting of 40 million dollars in individuals, company and centrally billed corporate travel cards. Strategic capacity planning,
Annual budgeting, training and mentoring management trainees. Built partnership with peers and subordinates and focused the teams’ efforts on achieving monthly and yearly departmental goals and objectives. Wrote and implemented collector’s policies and procedures manual. Coaching and training of over 35 employees consisted of support staff, collectors and supervisors.
Monaco Finance- Denver, CO November 1996 – February 1999
Collections Manager
Managing a portfolio consisting of 90 million dollars in Sub Prime automobile loans. Maintained delinquency at or below company standard while minimizing losses and repossessions. Actively recruited, hired, trained over 40 employees consisted of supervisors, collectors and clerical support staff for five departments. Wrote and implemented collector’s policy and procedure manual. Strategically forecasted capacity planning and annual budgeting. Successfully coordinated staffing and scheduling to ensure maximum utilization of staff.
EDUCATION
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Masters of Arts - Mass communication, University of Denver.
Bachelor of Art - Public Affairs and Political Science, University of Denver.
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