Customer Service Medical Assistant
Resume:
MONIQUE MOTON
Dolton, IL *****
gt9g19@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
• General Administrative Skills
• Telephone Support
• Meets deadlines
• Works well as part of group
• Communicates well verbally
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EDUCATION
Computer Systems Institute: Chicago, IL 2010
Business Career Program: Diploma
Medical Assistant 2004
Robert Morris College, Chicago, IL
CERTIFICATIONS
• Microsoft Certified Word Specialist : 2010
• International Customer Services Association: 2010
• Microsoft Certified Excel Specialist and PowerPoint: Pending
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TECHNICAL SKILLS
• MS Word, PowerPoint, Excel, Visio, Project, Outlook, Publisher, and Access
• QuickBooks Pro
• Retail Sales
• Inventory Management
• Soft Selling/Client Cultivation
• Vendor Relations
• Microsoft Office Certified
• Customer Service Certification
EMPLOYMENT EXPERIENCE
The Drake Hotels, Chicago, IL
Meeting Room Attendant 2011-Present
• Provide excellent customer service to all meeting room attendees.
• Greet hotel guests and answer any questions they might have.
• Assemble and break down meeting rooms in an efficient and professional manner.
• Monitor meetings and banquets and handle any guest requests with exceptional customer service.
Computer System Institute¬, Chicago, IL
Receptionist 2010
• ¬Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet person entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• File and maintain records, heard and resolved complaints from customers and public.
• Utilized clear speaking and critical thinking to effective perform daily duties
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answer telephones, direct calls, and take messages.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
• Transmit information or documents to customers, using computer, mail, or facsimile machine
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Ultra Foods
Customer Relations Specialist¬, Lansing, IL 2007-2009
• ¬Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Recommend products to customers, based on customers' needs and interests.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Stock shelves, and mark prices on shelves and items.
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Tower Records¬, Chicago, IL
Cashier/Main Desk Attendant 2004-2006
• ¬Check to ensure that appropriate changes were made to resolve customers' problems
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Collect, sort, distribute and prepare mail, messages and courier deliveries
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Recommend products to customers, based on customers' needs and interests.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Stock shelves, and mark prices on shelves and items.
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Village Farm Stand¬, South Holland, IL
Cashier 2000-2004
• ¬Check to ensure that appropriate changes were made to resolve customers' problems
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Recommend products to customers, based on customers' needs and interests.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Stock shelves, and mark prices on shelves and items.
HONORS & RECOGNITIONS
Dean List, Computer System Institute 2010
Contact this candidate