Project Manager - Information Technology and Point Of Sale Systems

OBJECTIVE

To contribute a strong background in solutions implementation and customer service, along with a unique drive for excellence and ensuring that project support strategic mission and objectives within scope, budget, and schedule.

PROFESSIONAL PROFILE

•Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under pressure of fast-paced and time sensitive environments.

•Exceptional Interpersonal Communicator with the ability to interact with clients and all levels of management.

•Decisive, Energetic, focused team leader/player who leads high-performing teams through implementing change and improvements.

•Solutions-oriented professional IT consultant who excels at managing projects, collaborating with project teams, interfacing with clients and deploying technology to build successful solutions for clients.

EDUCATION

University of Delaware, Newark DE

Master of Science-Hospitality Information Management May 2008

Overall GPA: 3.6/4.0

Kean University, Union NJ

Bachelor of Science-Graphic Communications May 2005

Minor: Business Management

Major GPA: 3.7/4.0; Overall GPA: 3.2/4.0, Dean’s Honor List (2005)

RELATED WORK EXPERIENCE

Senior Installation Specialist

Agilysys Inc. Las Vegas,NV Feb 2009 – Present

•Perform product configuration and provide consultation and recommendations to customers on configuration best practices

•Configure and test system interfaces in order to maximize efficiency and provide operational consistency. Configure network devices, including VPNs, access points, Systech devices, interface servers and printers. Test integrity of network communication.

•Manage daily task list put together in accordance with Project Manager to assure follow through of assigned task, and report on daily progress or issues to Project Manager and team, to work with and develop good customer relations while conducting and completing project tasks.

•Live monitor operations by providing end user assistance to End Users after the product has been installed at the customer’s site.

Implementation Specialist

Micros Systems, Columbia MD Jan 2008- Jan 2009

•Consult with customers to determine and review hardware, software, or system functional specifications prior to building the database and customer signoffs prior to project completion.

•Conduct end user staff and/or management training which include staging and set up of equipment, to ensure a smooth installation process and minimizing post installation support requirements.

•Modifying the customer’s database and related reports and documentation, as required to further prepare and make the system ready for installation.

Systems Analyst Intern June 2007-Dec 2007

Marriott International Headquarters, Gaithersburg, MD

•Develop automated processes and procedures to create enterprise IDs for user groups such as vendors or franchisees.

•Assist with automated registration procedures that leverage the Enterprise Directory to support user provisioning for current and new applications.

•Integration of applications into the Marriott corporation’s infrastructure

•Creating documents that talk about some of the systems being used by the Marriott request center team.

Digital Imaging Assistant November 2005- August 2006

Bank of New York, New York, NY

•Scanned and entered information into the bank’s data system checking documents for clarity and legibility.

•Handled information regarding stock exchange, liquidations, transfer information documents, personal accounts, corporate accounts and shares that were invested in the bank.

•Networked and forwarded clients’’ information to various departments in the bank such as investor relations, security issuance, account maintenance, etc.

ADDITIONAL WORK EXPERIENCE

Residence Hall Director August 2006-May 2007

University of Delaware-Office of Residence Life

•Assist students with their academic and social adjustment and refer them to other university offices as appropriate; help residents develop their interpersonal skills, individual responsibility, and social awareness to be positive contributing citizens now and in the future.

•Develop, supervise and train a team of 5-10 Resident Assistants to ensure sound operation of the hall and facilitation of lesson plans related to the residential complex’s educational initiatives.

•Maintined continuous scheduling, training and development, and performance evaluations

• Developed curriculum, agenda’s, and proposals for monthly staff meeting and training initiatives

•Responded during professional on call duty rotation for a week at a time serving 24 residence halls

•Adjudicated resident students cases for violation of residence hall policies and procedures

•Developed programming meeting the needs of underrepresented populations on an urban metropolitan campus

SOFTWARE PROFICIENCY

Coral Draw 9 and 10, Photoshop, Adobe Illustrator, Quark 6.0, In Design 2.0, Microsoft Office (Word, Excel, PowerPoint, Access), Graphic Designing techniques, Managerial abilities, Ascent capture scanning systems, MSSQL, Query Design, Win station software, Enterprise Modeling Console, Microsoft Windows

HONORS/ASSOCIATIONS

Kean University Honors Scholarship March 2002-May 2005

Certified Peer Educator, Bacchus and Gamma Network June 2003

Kean University Greek Senate: Order of Omega April 2004

Real Estate course completion diploma August 2004

Kean University Student Government Representative October 2004

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