Customer Service Manager

David B. Edmonds

**** ***** ***** **

Downingtown, PA 19335

202-***-****

*****.*.*******@*****.***

SUMMARY: Designer with 15+ years experience in design and production for Fortune 500 company. Excellent

communication, conception and problem solving skills. International product management experience.

SKILLS AND EXPERIENCE:

ROBERT WOOD JOHNSON HEALTH AND WELLNESS CENTER 2012-PRESENT

Sales Counselor for the Robert Wood Johnson Health and Wellness Center

SMITHSONIAN INSTITUTION National Portrait Gallery (Washington DC) 2011-2012

Intern for the National Portrait Gallery, Victor Building, Washington DC

WATER FOR PEOPLE (Washington, DC) 2010

International not for profit group

Designer and Consultant in International ad design for both print and web

BRISTOL-MYERS SQUIBB COMPANY (New Brunswick, NJ) 1998-2009

Lead Packaging Designer

Lead designer and production coordinator for multiple product launches in Fortune 500 company.

• Oversaw and approved entire production process from design concept through production and launch.

Prioritized multiple projects and met production deadlines.

• International support for EU, African, Australian, Chinese, South America and South East Asian markets.

• Designed and launched multi-billion dollar products on time and on budget.

• Produced precise, creative design solutions for pharmaceutical packaging while adhering to departmental

guidelines, QA/QC and FDA regulations. Developed new artwork processes.

• Multi-billion dollar product launches include:

As lead:

• Abilify (aripiprazole); schizophrenia, bi-polar disorder

• Erbitux (cetuximab); colon, head and neck cancer

• Baraclude (entecavir); hepatitis B

• Sprycel (dasatinib); leukemia

As support:

• Tequin (gatifloxacin); antibiotic

• Reyataz (atazanavir); HIV

• Videx (didanosine); HIV

• Zerit (stavudine); HIV

• Sustiva (efavirenz); HIV

• Onglyza (saxagliptin); type 2 diabetes

• Coumadin (warfarin sodium) anticoagulant– acquired from Dupont Pharmaceuticals

• Awarded for quality interdepartmental excellence in designing precise, creative solutions for marketing and

packaging materials that resolved marketing needs within FDA and EU regulations.

• Worked as primary liaison between marketing, research, regulatory, and production departments;

coordinated with internal teams, federal agencies, and company vendors.

• Time management skills in order to prioritize, juggle and complete electronic production artwork and

multiple design projects in a timely and efficient manner to accommodate dynamic production schedules.

• Customer service and strong interpersonal skills for ongoing communication with various internal and

external groups.

• Innovated locked down PDF proofing processes and maintained FTP company server with all BMS contract

vendors producing millions of dollars in savings.

• Thorough understanding of the printing process utilizing the CMYK and PMS (Pantone Matching System)

processes and TOYO colors.

• Technical ability to maintain and troubleshoot the software used to develop graphics in the Macintosh and

PC environments. Maintained 36” and 42” 4-color process networked wide format canon printers.

• Production and press approval in printing including labels, cartons, inserts, blisters, and sample materials.

FREELANCE DESIGNER (New Jersey) 1995-1998

Graphic designer to various local businesses including:

- Aquent Partners (Parsippany, NJ)

- Graphica (Bedminster, NJ)

- Merck Headquarters (White House Station, NJ)

- Johnson & Johnson Ethicon (White House, NJ)

- Silver Burdett and Ginn (Whippany, NJ)

- Firehouse Graphics (Plainsboro, NJ)

- Design Organization (Maplewood, NJ)

- Metcalf and Eddy (Branchburg, NJ)

VISUAL MEDIA GROUP (New Brunswick, NJ) 1992-1995

Graphic designer and audio visual technician. Key skills include:

• Computer presentation – Persuasion and Powerpoint programs.

• Graphics programs also utilized include: Photoshop, Illustrator and QuarkXpress.

• Designs for poster and magazine print production.

• Shooting electronic presentation to film utilizing AGFA Forte computer cameras

(including 4x5, 8x10 and 120 mm film).

• Analog slide production & duplication utilizing Forox vertical camera equipment

• Operation of E-6 & C-41 color film Wing lynch rotary tube processors.

• Kodalith 35 mm film developing for the purpose of special effects film masking.

• A/V work using computer dominated slide projector equipment.

• Experience with Dual sided heated lamination and vacuum presses.

• In house print production using Canon and Xerox 4-color (CMYK) printing equipment.

EDUCATION

2003 Rutgers University (New Brunswick, NJ)

Bachelor of Arts in Art History

1994 Middlesex College (Edison, NJ)

Associate of Science in Marketing, Art and Design

Honors: High Honors Graduate

Awarded Senior Honors design show

ATTENDED

University of Memphis (Memphis, TN) 1987-1990

Art Students League (Manhattan, NYC) 1991

New School for Social Research (Manhattan, NYC) 1991-1992

OTHER

• Private Pilot IFR Single Engine Land

• Assistant Manager The Health Club at Somerset 1989

• Weekend Manager Dolly’s Workout 1985

• Portrait Artist with individual art show experience

• Oversaw framing process from design to building frames

• Managed marketing and advertisements

• Designed the layout of shows and hanging process

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