Customer Service Representative
Resume:
Heather Martin
Apt. ***
New York, NY 10025
Mobile Phone: 646-***-****
E-mail: gsxib8@r.postjobfree.com
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OBJECTIVE
To obtain employment as Customer Service Representative.
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WORK EXPERIENCE
Quantum Temporary Services
Williamsport, PA
Quality Control/Laborer
June 2010 - September 2010
Final quality control for computer boards and chips for military equipment. Complete daily inspection and quota paperwork. Cleaning and maintaining work stations. Use of microscopes and fine equipment.
Springs
Williamsport, PA
Customer Service Representative-Data Entry
September 2009- January 2010
Manufacturing, enter customer orders, audit entries, troubleshoot orders over phone with customers, sales, order confirmations.
Dollar Tree, Inc.
Williamsport, PA
Customer Support - Assistant Manager
August 2008 - September 2009
I was in charge of maintaining the daily operations of a small retail store. Unloaded trucks, stocked shelves, inventories, ordering, set up of schematics. I also maintained all reports,banking, computer entry of all daily operations.
Springs
Williamsport, PA
Customer Service Representative-Data Entry
April 2007 - January 2008
Manufacturing, enter customer orders, audit entries, troubleshoot orders over phone with customers, sales, order confirmations.
Family Dollar , Inc.
Pennsauken, NJ
Customer Support - Store Manager
January 2006 - January 2007
I was in charge of maintaining the daily operations of a small retail store. I hired and supervised crew of 6-10 employees. Unloaded trucks, stocked shelves, inventories, ordering, set up of schematics. I also maintained all reports,banking, computer entry of all daily operations.
Okidata
Mount Laurel, NJ
Line Coordinator
August 2006 - February 2007
I was in charge of a crew of 8-12 people. We programmed, tested, inspected, packaged, and shipped printers.
Accu Staffing
Pennsauken, NJ
Line Coordinator
May 2005 - August 2006
I was in charge of a crew of 8-12 people. We programmed, tested, inspected, packaged, and shipped printers.
Regional Reporting
Cherry Hill, NJ
Insurance Auditor
March 2002 - May 2005
My job duties included answering telephones, filing, faxing, xerox. Auditing and editing insurance auditors reports. Scheduling appointments and makin follow up calls to verify client satisfaction. Entering all reports into computer system.
Eagle Janitorial
Williamsport, PA
Janitorial/ Cleaning Technician
February 2002 - January 2005
Cleaning of commercial buildings. Vacuuming, stripping floors, buffing floors, dusting, cleaning of restrooms, removal of trash, supervise crew of 5. Inspect buildings after crews complete sites. Complete daily paperwork for self and crew, timesheets.
M & T Floor Care Specialists
Williamsport, PA
Administrative Assistant/Floor Care Specialist
March 2005 - 2006
My duties include answering phones, setting appointments, making follow up calls to guarantee satisfaction of our clients. Entering all daily operations of business into the computer system. Filing, faxing, xerox. As well as banking, financial statements, and payroll, cleaning of residential and commericial buildings.
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EDUCATION
August 1992 - August 1993
Pennsylvania College Of Technology | Williamsport, PA
General courses completed.
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CERTIFICATION
Certified Nursing Assistant
July 1995
Harrisburg Community College
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