Experienced Administrative Assistant

ADMINISTRATIVE ASSISTANT

Conscientious, meticulous and efficient assistant with over 7+ years of customer service experience; 2+ years of administrative support experience working in a fast paced and deadline driven office environment while maintaining level headed and upbeat. Proven ability to provide expertise in coordinating appointments and travel arrangements, managing up to 30+ client accounts weekly while demonstrating problem solving solutions to last minute ordeals; and corresponding with high profile clients while exercising confidentiality and maintaining a high degree of professionalism. Perpetually exhibiting excellent leadership skills and capabilities; as well as performing exceptionally both independently and with others; while diligently striving to go above and beyond expectations.

PROFESSIONAL EXPERIENCE

Administrative Competencies

Prepare and organize travel arrangements, calendars and appointments.

Completing time sensitive client requests quickly and efficiently while updating and maintaining files during processing, completing payment transactions and closing files to prepare for invoicing.

Generating business letters, travel itineraries, charts, memos and reports.

Corresponding professionally with high profile clients or client appointed contacts as well as acting as a direct point of contact between clients and government officials.

Preparing shipments for a variety of delivery services such as FedEx, UPS, DHL and private courier companies.

Performing basic administrative tasks such as answering multi-line phones, filing manually and electronically, faxing, photocopying, emailing and scanning.

Customer Service/Customer Relations

Exercising proper judgment in independent decision making.

Act as the point of communication between clients and government officials as well as being a direct contact for personally assigned client accounts.

Communicate with co-workers and superiors to find the best possible solutions to current or potential issues.

Distributing company information and processing instructions to clientèle electronically and verbally.

Assisting client requests thoroughly with patience and respect.

Provided expeditious and precise answers to questions and concerns in a busy call center.

COMPUTER SKILLS

High level of proficiency and over 10 + years experience with both PC and Mac systems. The following programs are included but not limited to Mac OS, some Linux, Windows 95, 98, 2000, XP and Vista. Open Office, Microsoft Office including World, Excel, Outlook, Access and Powerpoint. FileMakrer Pro and TravelPass. Mozilla Firefox, Netscape, Internet Explorer, Intranet and Safari. Web research utilizing such search engines as Google and Yahoo. Basic HTML and basic PC and Mac troubleshooting as well as typing an average of 50- 55+ wpm.

WORK HISTORY

American Passport Express/CIBT, Inc Portsmouth, NH/San Francisco, CA

Call Center Associate/Customer Service Representative July 2007-Present

Worked with high profile clients helping them obtain travel documents such as passports and visas. Maintained a high level of confidentiality and professionalism that led to stronger relationships between CIBT and it's company clients. Received praise on a daily basis from both greatful clients and superiers for the hardwork and effort put forth in helping clients obtain their travel documents in a timely fashion, especially in last minute situations. Maintained up to 30+ client files per week by excercising exceptional multi-tasking skills and superb communication skills between clients and team members alike.

Kerri Noel Dover, NH

Personal Administrative Assistant November 2005-May 2007

Performed basic administrative duties such as copying, faxing, scanning and emailing. Booked and appointments for both business and personal travel, scheduled meetings, composed memos and business letters and processed incoming/outgoing mail. Answered all incoming calls and directed them when necessary. Assisted in other assigned tasks.

Disetronic Sterile Products Portsmouth, NH

Clean Room Assembler April 2005-June 2007

Worked in a busy, deadline driven clean room creating insulin pumps for diabetics. Quickly reached and maintained above average numbers on a daily basis while remaining quick, efficient and precise.. Demonstrated exceptional teamwork abilities as well as providing a positive attitude during stressful times.

JC Penney Newington, NH

Customer Service Associate November 2004-April 2005

Provided customer assistance in all aspects of retail duties.

EDUCATION

Oyster River High School

Durham, NH

2004 Graduate

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