Customer Service Sales
Resume:
Katherine Kahlig
**** ***** ****** *** *******, Texas 78248
210-***-**** **********@***.***
EDUCATION
Associates of Science August-2012
Associates of Arts in Education December 2012
San Antonio College
G.P.A. 3.57
Maintained while working full time
HONORS AND AWARDS
Employee of the Quarter March 2010
Homewood Suites- Riverwalk
• Nominated and awarded for ensuring that clients and guests experienced unsurpassed customer service.
Employee of the Quarter, June 2009
Hampton Inn Northwest,
• Nominated and awarded by customers and managers for exemplary guest service
CORE QUALIFICATION
• Communication Skills Account Management
• Contract Negotiations Staff Training
• Customer Service Relations Staff Motivation
• Event Management & Promotion Project Management
• Facility Management Sales & Marketing
• Multi-line phone Skills Interpersonal Skills
• Organizational Skills Microsoft Office
• Team Spirit Administrative duties
• Time management Purchasing
• Research and Data collection Time management
• Purchasing Scheduling
• Research and Data collection
PROFESSIONAL EXPERIENCE
Homewood Suites-Riverwalk
423 W. Market Street
San Antonio, Texas 78205
Sales Manager, April 2010-Present
Guest Services Agent/Night Auditor, August 2009-April 2010
Manage accounts to achieve guest satisfaction and to solicit new and previous business to ensure all revenue goals are achieved or exceeded.
• Manage telephone prospecting, outside sales calls, site inspections to ascertain client needs, and written communication to generate customer interest.
• Switchboard coverage, computerized bookings and reservations, special events planning and coordination
• Spearhead promotional events that targeted internal hotel sales through teambuilding and education of staff
• Handle account details and coordinate various departments’ participation in servicing accounts.
• Designed and utilized persuasive sales presentations to prospective clients.
• Established viable sales leads through proactive research, data collection, and networking.
• Participate in daily business, pre-convention, training and other sales-related meetings
• Discover and research market trends, competition and key customers of the hotel
• Coordinate and schedule all client activities including room reservations, meeting and floor planning, entertainment, catering services, contract implementing and negotiation involving all details to ensure client satisfaction
• Served as the hotel’s Manager on Duty in charge of problem resolutions concerning account management, guest services, reservations, billing discrepancies, payment authorizations, and employee issues
• Administrative duties for General Manager and Director of Sales such as preparing reports, powerpoint presentation, ordering supplies, filing, messages, etc.
Hampton Inn
4803 Manitou Drive
San Antonio, Texas 78228
Guest Services Agent/Breakfast Hostess January 2009-April 2010
• Answer, receive and forward guest messages, forward call to guests and other departments on a Multi-line phone system
• Assist guests with arrival and departure from hotel, while providing positive guests experiences.
• Exceeded customer satisfaction by listening to and understanding requests
• Organized the input of customer registration records through proper cash register and electronic method procedures
• Accomplish various customer related duties needed to provide for guest needs
• Ability to negotiate on behalf of hotel in cases of customer dissatisfaction
• Listened and extended assistance in order to resolve problems and/or complaints
Self Employed
Activities Director/Event Planner/Party Entertainer May 2006-June 2009
Directed and managed all aspects of event planning for children’s birthday parties, adult birthday parties, and anniversary parties.
• Coordinated, organized, researched, and assumed responsibilities for arranging all aspects of planning an event and activities
• Met with customers/individuals in order to determine the kind of event wanted and the budget they wish to allocate
• Conducted and coordinated scheduled activities
• Ensured event success by utilizing social and communication skills
• Handled and solved problems
• Managed employees to be an asset to the business and clients.
• Achieved top three franchise revenue
• Maintained marketing and sales efforts
• Purchasing and Ordering
REFERECES:
Available upon request
Contact this candidate