Chris Nelson

*** ****** ***** ***** *-***, Birmingham, Alabama 35215

205-***-****, gs81mv@r.postjobfree.com

PROFESSIONAL OBJECTIVE

• Seasoned computer technician with Associates Degree in Computer Programming.

• Over 5 ½ years of management skills, web development, and IT experience.

• Worked in over 30 states installing surveillance systems and CAT5/CAT6 infrastructures.

• Dedicated to providing high quality customer service, desktop support, and wireless networking.

PROFESSIONAL SUMMARY

Software:

Visual Basic

C#

Windows XP/VISTA

Windows Server Platform 2000/2003/2008

Microsoft DNS

Microsoft DHCP

Microsoft Active Directory

Microsoft Office Suite

Hardware:

Nortel BCM 50 Phone Switch

Foundry Network Switches

Nortel Wireless

Trapeze Wireless

Meru Wireless

Dell Desktop Computers

HP Desktop Computer

IP Video Surveillance Products

EDUCATION

Virginia College, Birmingham, Alabama, 2003-2005

Associate of Science Degree in Computer Programming

EMPLOYMENT SUMMARY

Worldwide Techservices April 2010 - Present

Dell Certified Computer Technician

• Configured and installed motherboards, printers, scanners, and various hardware components for Dell PCs (laptops and desktops)

• Provided contractual, on-call services to over 30 clients weekly to fulfill customer requests within complex time constraints.

• Understanding of ESD handling procedures and use of ESD kits.

• Cooperatively collaborated with customer care to meet and exceed customer’s expectations quickly and effectively.

Black Belt Technologies, Birmingham, Alabama June 2007- April. 2010

Tier 1 Customer Support/Service Technician

• Planned and coordinated telecommunication design LAN and WAN infrastructure throughout various cities in Alabama.

• Provided Tier 1 support services to customers and contractors.

• Completed network security assessments to comply with regulatory issues and protect valuable assets.

• Used DHCP server computers to centrally manage IP addresses and other related configuration parameters.

• Used fiber optics and CAT5/CAT6 infrastructures for the telecommunications of Alabama state agencies.

• Able to troubleshoot connection problems to diagnose and repair.

Coca Cola Inc., Birmingham, Alabama Jan. 2006- Jun. 2007

Customer Support/Accounting

• Provided customer support to inquiries concerning products and financial statements.

• Typed correspondence using AS400 software.

• Used computer application metafile to maintain customer and product information.

• Scanned and pulled invoices and complete data entry.

CERTIFICATIONS

A+ Certified

Molex Cable System

Dell Certified

OTHER SKILLS

Advanced leadership, working independently and multi-tasking, and excellent customer service.

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