Sr. Customer Service

Location:

Richmond, TX

Posted:

July 31, 2009

Contact this candidate

Resume:

Vanessa Arevalo

***** ******* **** **. ***. ****

Richmond, Tx 77407

Mobile phone 801-***-****

*******.*********@*******.***

Objectives

Ensure company satisfaction with set goals, assuming my responsibilities, decisions, actions and results with good attitude. Looking to advance within a company with job performance results.

Work experience

Discover financial services

Sr. Collection Specialist

May 2008- May 2009

Job description: inbound and outbound collection on credit card accounts with 30, 60, 120 and 180 days of delinquency, offering different payments programs in order to resolve delinquency and educating card members of consequences for not paying their accounts on time. Worked on foreign language department helping Spanish speaking card members, as well using language line for foreign language card members.

Sr. Account Manager

July 2006-August 2007

Job description: worked on marketing department selling and enrolling card members on different credit card services and educating card members about our benefits for using our card. Worked on retention department reselling the card to card members who were willing to close their account, explaining our card benefits and finding out customer needs to resolve and retain their business while promoting the card usage again.

Phillips 66

Cashier

Aug. 2005- July 2006

Job description: cash handling, answer phones and customer service to retail customers.

Education

High School diploma

Colegio Salvadoreño Alemán

San Salvador, El Salvador C.A

Some College

Instituto Técnico Centroamericano

(ITCA) Pastry and Desserts Diploma

La Libertad, El Salvador C.A