MANAGEMENT

RHOENA PRELOW

**** ******* ****** § Houston, Texas 77004

************@*********.***

713-***-**** home § 832-***-**** mobile

SUMMARY

Seasoned Management Professional with 20+ years in leadership roles, seeking position with progressive organization to utilize experience and expertise in the following areas:

§ Proven success in managing hospitality operations; responsible for daily staffing and production scheduling, as well as inventory control, purchasing and housekeeping / sanitation; maintain P&L accountability, administering budgets and controlling costs

§ Dedicated to service excellence and quality assurance, focusing on promoting core business along with new menu additions and food / beverages for market-testing initiatives

§ Significantly experienced in turning-around underperforming operations to attain revenue and profit goals; develop and implement process improvements

§ Highly effective with marketing initiatives; develop and enhance relationships; maintain frequent contact and present new offerings; create promotional materials

§ Extensive background in developing employee loyalty and achieving strong retention rates; manage hiring, evaluations, discipline and terminations; skilled as regional and local trainer

§ Currently Food Service certified, with career management training on topics such as Roadmap To Success and High Impact Coaching

Personal Strengths: proactive troubleshooter; analyze problems and create workable solutions; effective in fast-paced and rapidly-changing environments; dedicated to organizational objectives

CAREER OVERVIEW

Sbarro Pizzeria, Houston, Texas – 4/2010 to Present

CO-MANAGER

Responsible for leadership in all areas of operations within busy Memorial City Mall location, assuming top position in absence of general manager.

§ Accountable for compliance with monthly P&L, through attention to forecasts, inventory management and operating expenses. Hire, train and motivate crew of up to 12 direct staff.

§ Focus on customer service, rapidly resolving issues to ensure continued business opportunities.

§ Significantly involved in marketing to achieve corporate goals. Enhance relationships among mall vendors, and offer specials, discounts and coupons. Create and position advertising signage.

§ Began with this organization as General Manager for upscale Galleria Mall location with full buffet.

Key Accomplishments:

§ Achieved all sales, labor and profit objectives in this position, earning team bonuses.

Pizza Hut, Houston, Texas – 1997 to 2009

GENERAL MANAGER (06-09)

Selected for turnaround of underperforming store in busy Medical Center location, and successfully achieved performance excellence and strong P&L results.

§ Analyzed and restructured operating processes, and enforced established procedures toward conformance with quality standards. Controlled expenses and replenishment of perishable foods, packaging and sundries. Significantly elevated commitment among crew of 30-35.

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RHOENA PRELOW

Résumé § Page Two

Pizza Hut (continued)

§ Created and implemented community advertising campaigns, which included developing marketing coupon program and calling on contacts at local offices and retail businesses.

Key Accomplishments with this Organization:

§ Instrumental in reducing large number of customer complaints, achieving low of 2-3 monthly after first full year in this role. Earned Outstanding Financials award in first year.

§ Led team to achieve $500K in profit, through highly effective collection policy and contracting of crew with strong record of on-time deliveries.

§ Successfully trained, coached and promoted 10 employees to next higher levels in this position, and two in Assistant Manager role.

ASSISTANT MANAGER (97-06)

Provided proactive support for general manager in Galleria location, assuming full leadership as required.

§ Participated in screening and qualifying job applicants as well as conducting cross-training and preparing work schedules.

§ Ensured ongoing compliance with facility sanitation and housekeeping requirements.

Burger King, Houston, Texas – 2 years

ASSISTANT MANAGER

§ Served as key motivator for kitchen and line staff of 7-12 in franchise operation, achieving lowest employee turnover among Houston locations.

Shoney’s, Houston, Texas – 2 years

DINING ROOM SUPERVISOR

§ Appointed to new store launch team, which included screening and interviewing initial staff and conducting training programs.

Popeyes, Houston, Texas – 5 years

REGIONAL TRAINER / ASSISTANT MANAGER / CREW CHIEF / CASHIER

§ Selected for integration team, specifically training employees acquired with competing chain.

References Provided Upon Request

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