Customer Service Management

MARCUS JENKINS

*** *. **** **. ***: 562-***-****

Long Beach, California 90805 E-mail: *************@*******.***

An Educated Business Management and Mortgage Broker Professional, with ten plus years of education and practical experience providing research, financial analysis, business planning, and project management skills

PROFESSIONAL PROFILE

Project Management and Operations

• Opened, operated and managed three real estate brokerage offices

• Experienced at the supervision, coaching, and mentoring of peers / new staff members, and the delegation and monitoring of tasks

• Organized and directed planning sessions, meetings and information workshops

• Completed a marketing strategy project, focussing on promotional activities, costs, and distribution plans

• Secured bank approvals and submitted loan packages to mortgage companies

• Managed over 30 million in closed sales to date.

Client Services and Coordination

• Several years of experience in customer service and client management, including involvement with business client account management and project management

• Liaised with clients, answering all inquiries and ensuring that all conflicts, complaints, and potential difficulties were quickly and efficiently resolved

• Nine years licensed in the Real Estate profession

• Five years as a licensed Real Estate broker

• Utilized strong research and analysis skills to develop and deliver presentations and reports on a wide variety of topics and issues

• Trained in methods of strategic planning, real-estate management, operations management, financial and budget planning, international business management and marketing practices

Core Skills and Abilities

• On an ad-hoc basis I volunteer as a lecturer at Compton College teaching the Fundamentals, Finance and Practice of real-estate

• Fluent in English & Spanish (written and spoken)

• Comfortable with a variety of productivity software applications under a Windows computing environment, including MS Word, MS PowerPoint, MS Excel, Lotus Notes Database, and Corel WordPerfect; Internet and e-mail literate

• Experienced at database management, records analysis and retrieval, and organizational management

EDUCATIONAL AND ACCREDITATIONS

Masters of Education, National University Awarded 2003

• Specialization in Cross-Cultural Degree

Bachelor’s of Art, University of Kentucky Awarded 1997

• Specialization in Social Work

Associate Degree, Long Beach City College Awarded 1992

• Specialization in Liberal Arts

EMPLOYMENT HISTORY

• Ad- Hoc Lecturer Compton College Continuously

• Substitute Teacher Paramount Unified School District 2008-current

• Owner/Broker of Freedom Realty and Financial 2007-current

• Owner/Broker of Rapid Funding Realty 2005-2007

• Keller Williams Coastal Properties Agent 2002-2005

• Century 21 Fortune Agent 2001-2002

• Physical Education Teacher 1999-2003 CUSD

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