NICKISHA EVANS

**** *. ***** ****** *Cleveland, Ohio 44111*216-***-*****E-mail:grq54g@r.postjobfree.com

OBJECTIVE:

Seeking a customer service representative position that will utilize my communication skills

QUALIFICTIONS:

• Strong written communication and interpersonal

• Goal and detail oriented

• Analytical and problem solving

• Computer skills (Microsoft Word )

• Customer Service

• Operated automated dialing system

• Administrative assistant

• Team player

PROFESSIONAL EXPERIENCE

Homebase Hair Stylist Cleveland, Ohio

2008-Present

• Created hair styles for customers

• Strong customer service skills

• Wash and blow dry hair

• Advised customers’ healthy ways to maintain hair

• Cut and trimmed

Delcom (temporary) Sales Representative Lakewood, OH

2008

• Received over 100 automated calls per hour to potential customers

• Encouraged customer to purchase newspaper

• Explained and negotiated with customers the benefits of buying subscriptions

• Met subscription quota

• Strong communication and interpersonal experience

Jackson Hewitt Tax Preparer Assistant East Cleveland, OH

2007-2008

• Greeted over 50 customers daily

• Scheduled daily appointments

• Entered confidential customer’s information into database

• Answered switchboard and provided general information

• Distributed refund check to customers

Revol Wireless Customer Service Representative Independence, OH

2007

• Received incoming calls from customers regarding their accounts

• Changed rate plans and provided technical support

• Noted customers accounts and met daily goals

• Provided merchandise information

The Salvation Army, A.R.C Donations Clerk/Sorter Cleveland, OH

2006-2007

• Received incoming clothing donations

• Inspected, sorted, discarded damage merchandise

• Interacted within diverse population

•Assisted co-workers with various tasks

•Cleaned and maintained facility

CERTIFICATION

Cuyahoga Community College 2005 Customer Service/Call Center

Employment Gap-homemaker/volunteered 2008-present

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