Manager Customer Service
Resume:
Linda L Heppner
**** ******* *****, *******, ** 30040
770-***-**** ************@*****.***
OFFICE MANAGER * BOOKKEEPING* RECORDS MANAGEMENT
OBJECTIVE Seeking an Office Manager position with an organization that will utilize my education, experience and enthusiasm
SKILLS
Possess over 10 years experience in supervising office procedures
Strong computer knowledge including MS Office Suite, Quick Books and Sales Outlook Customer Manager Database
Experience with Accounts Payable, Accounts Receivable, Payroll and Collections
Superb multi-tasking and organizational aptitudes
Extremely efficient and courteous to vendors, customers and co-workers
Independent thinker; initiate tasks and follow through to completion
EXPERIENCE Inteworx.net, Cumming, GA
Office Manager 2005 - 2009
Provide sales support for entire sales department
Scheduled travel and employee events
Maintained superb bookkeeping records including account reconciliation
Provided financial reports to management
Answer multi-line switchboard system in a friendly and efficient manner
Process orders using computer system and mail out customer invoices daily
Manage and maintain office supply inventory
Main Street Auto, Cumming, GA
Office Manager 2004 - 2005
Provided excellent customer service by assisting customers with their purchases and answering questions about merchandise and location of products
Promoted and sold services to customers; Answer the phone in a friendly efficient manner
D & L Contraction, Cumming, GA
Office Manager 1998 – 2004
Handled evictions on foreclosure properties
Filed customer/purchase information
Utilized MS Word to create letters and documents
Generated customer invoices, bills, record printings, and shipments
Consistently met standard requests per hour
Complied with established guidelines and timeframes
EDUCATION Lanier Technical College, Cumming, GA
Microsoft Office Applications Professional Certificate 2010
Presidents Award for Excellence 4.0 Average
Credits in QuickBooks and Payroll Accounting
Rider College School of Business, Lawrenceville, NJ
Undergraduate Studies in Business, Attended 1984 – 1985
Mercer County Community College, West Windsor, NJ
Associates Degree in Business Administration, 1983
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