Project Manager Customer Service

Imran Riaz Malik, MBA, BSc (Civ Engg), PMP

***** ****** *****, *** **

Torrance CA, 90504

Cell : 415-***-****

********@*******.***

Qualifications:

• PMP, (2011) – PMI USA

• MBA -Supply Chain Management, (2007) - Pakistan Institute of Management, Pakistan, certified from ACEI, Beverly Hills, California, USA

• BSc - Civil Engineering, (1995) - Military College of Engineering (NUST), Pakistan, certified from ACEI, Beverly Hills, California, USA

• Professional Development - Extensive Management, Leadership and Strategic Analysis/ Planning Courses

• Technical Proficiencies - Microsoft Office (Word, Excel, PowerPoint, Outlook & Access), Auto CAD( beginner level)

Work Experience: Military Engineering Services (MES), Pakistan

Project Manager / Operations Manager (Feb 2008 – Oct 2011).

Worked as Project Manager for construction and maintenance works in Chaklala Cantonment, Rawalpindi. Which includes triple storey buildings, Roads, Runway, Water and Electric Supply to the tune of $ 3 million

• Implemented plans to acquire and develop project teams in support of organizational goals.

• Effectively carried out monitoring and controlling process.

• Effectively controlled the schedules and reached milestones within stipulated time.

• Carried out strategic planning, implementation and execution for various construction works being carried out under a development program.

• Provided technical assistance, quality control and direction to tradesmen and mangers in construction activities with approximately 2500 employees.

• Successfully reports the projects performance and closed the completed work packages

• Also worked as Customer Service Manager in providing maintenance services to the residents

FATA Development Authority (USAID Program). Pakistan

Project Manager / Operations Manager (Oct 2007 – Jan 2008)

Worked under USAID program in tribal Areas of Pakistan for development / Construction of Road infrastructure along with facilities of Water Supply and Construction of Schools. The total project cost was $ 45 million

• Successfully completed the planning process of the assigned works

• Managed training, evaluation and mentoring programs for project team comprising 800 people.

• Implemented changes to original plans.

• Collaborated with team leaders to coordinate staff rotations for effective execution of development works.

• Oversaw construction of communication infrastructure (roads, bridges, water supply schemes) from ground breaking to final acceptance.

Sind Provincial Government . Pakistan

Project Coordinator (Dec 2004 – Sep 2007)

Successfully managed the Ta’amir-e-Karachi Program, run by the provincial Govt of Pakistan. The project comprises 48 flyovers, 4 underpasses, Reconstruction/widening of 110 miles roads, laying of K-III water supply line to metropolitan city of Karachi. The project cost was $ 35 million

• Member of Program Development Team.

• Managed logistics, transportation for the program

• Established high productivity and team cohesion by well practiced organizational systems.

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

• Developed reports for senior executives, decision makers

Military Engineering Services (MES), Pakistan

Project Manager / Operations Manager (Aug 1999-Nov 2004)

Worked as Project Manager on construction of Skardu Airport (KDU) having budget of over $ 8 million. The project includes construction of underground buildings, POL Bulks, Road network, Fuel Supply Lines, Aircraft Barriers, Construction of Radar Sites on DEOSAI PLAINS, Skardu (14000 ft Above MSL).

Also worked as Project Manager in Kamra Cantonment to execute the construction works and provisioning of maintenance facilities.

• Directed and managed construction of 43 projects of varying sizes.

• Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management

• Successfully led a cross functional team and functional managers and developed an economical solution base by utilizing project management practices.

• Also worked as Customer Service Manager

• Managed maintenance and rehabilitation of civil structures including buildings, water supply facilities and sewage treatment plants.

Frontier Works Organisation (FWO), Pakistan

Construction Engineer (Oct 1995 – Jul 1999)

Worked as a fresh engineering graduate on road construction project, Barian – Nathiagali – Abbottabad ( BNA), 60 kms long which includes construction/ widening of existing track to bituminous road, construction of culverts, retaining walls, breast walls.

• The period developed my general abilities of managing a project

• Oversaw daily operations alongwith administrative and financial operations.

• Supervised a team of 220 individuals to achieve highest level of proficiency

• Managed a fleet of 35 vehicles as Mechanical Transport Incharge.

• Effectively managed the use of engineering Tools and Plant in 60 kms road construction project.

• Provided requisite coaching to the under commands for their personal development.

• Effectively utilized the skilled manpower on various small projects at far distances.

• Reported to the project manager on progress of the project and implemented the new ideas in planning new projects.

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