Customer Service Representative

Professional Summary

Skill Highlights

Work Experience

Crystal Evans

**** **** **** ****** # ***, Nacogdoches, TX 75961

Home: 936-***-**** - Cell: 936-***-**** : ************@*****.***

Customer Service Representative - Client Relations - Data EntryResults-driven

Highly enthusiastic customer service representative with 12 years client interface experience.

Customer Services Representative with proven ability to establish rapport with clients.

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to

company success.

• Strong organizational skills

• Conflict resolution

• Creative problem solver

• Listening skills

• Excellent communication skills

• MS Windows proficient

• Problem solver

• Fast learner

• Strong client relations

• Energetic work attitude

• Telephone inquiries

• Customer service

• Telecommunication skills

• Adaptibility

• Detail oriented

• Scheduling tools

Strong knowledge of Excel, Powerpoint,

Microsoft

•

• Computer proficient

• Organizational skills

• Excellent communication skills

• Well organized

• Client account management

• Commitment to quality and service

Customer Service Representative

March 2003 to December 2011

RR DONNELLEY INC – Nacogdoches, TX

Achieved high customer satisfaction for making sure that my customers met their goals and their orders were

shipped before month end for compenstion.

Collaborated with the plants, invoicing, and sales assistants to ensure the delivery of efficient, high-quality

service.

Consistently recognized by management for providing superior customer service.

Created repeat business by developing long-term relationships with regular customers.

Guaranteed positive customer experiences and resolved all customer complaints.

Provided customer service for an average of 5 sales representatives with over 100 business accounts every day,

answering customer inquiries, solving problems, and providing new product information.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and

shipping problems.Managed quality communication, customer support and product representation for each

client.

Cross-trained and provided back-up for other customer service representatives when needed.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Education and Training

Customer Service Representative

May 2001 to November 2002

Berry Direct – Nacogdoches, Texas

Provided customer service for an average of over 100 calls per day, answering customer inquiries, solving

problems, and providing new product information.

Earned “Top Seller” for two consecutive quarters in 2002.

Described product to customers and accurately explained details and care of merchandise.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

San Augustine High School 2000

San Augustine, Texas, Unted States

High school diploma

Stephen F Austin State University

NAcogdoches, Texas, United States

Business Management

• Concentration in Management

• Related coursework: Computer Science, Business Communications

Contact this candidate