Customer Service Medical

Heather Kahl-Moreno

**** ******* *****, ************, ** 23185 757-***-**** ***********@*****.***

Summary of Qualifications

Motivated, personable, organized and goal-oriented professional who thrives in deadline-driven environments. Highly productive managing projects; a creative problem solver who rapidly adapts to changing demands. Demonstrated history of producing accurate, timely work result while cultivating rapport and smooth communication. Flexible and versatile; work well independently or on a team. Talent for quickly mastering technology.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills Computer Savvy

Customer Service

Scheduling

Records Preparation Client Intervention

Query Database

Front-Office Operations

Proficient in Word Processing; 50+ WPM

Education

Bachelor’s of Arts in Criminology, 2005, Saint Leo University – Saint Leo, FL GPA: 3.72

Associate’s Degree in Applied Arts, 1998, Central Texas College, Fort Riley, KS GPA: 4.0

Professional Experience

CLIENT INTERVENTION/MENTORING

Mentored at-risk teens in a court-ordered program (HYPE – Helping Young People Excel) on academics, community involvement, life and social skills, and truancy.

Led group discussions with at-risk teens on topics that were deemed relevant by administration of HYPE (Helping Young People Excel) program. – College preparation, life skills, current teen topics.

Provided positive role model for at-risk teens.

Tracked mentees on their progress with academics and court status through close communication with truancy officers.

OFFICE ADMINISTRATION/CASE MANAGEMENT

Tracked and monitored approximately 7,500 elementary and secondary students medical records for the James City County Public School System to ensure records were updated and current, in visits, medications, screenings and immunizations while maintaining HIPPA and FERPA regulations protecting student confidentiality.

Work at all 15 schools with each individual nurse to operate clinic efficiently.

Perform vision and hearing tests for students.

Work closely with school nurses to triage students.

Organize process of various system-wide mandated vaccines at each school, such as tetanus, flu, etc.

Prepare records for transfer, graduation and new students by relocating charts to appropriate school. Generate reports for Director of Student Health Services based on queries.

Query database for clinic visits, vision and hearing tests and required vaccinations.

Rapidly learn and master varied computer programs; manage clinical administrative software for each school’s clinic (SNAP)- school nurse management software program.

MILITARY/MEDICAL

Extensive military medical training/hospital rotations.

Completed courses in: EMT training, anatomy and physiology, medical terminology.

1 of 8 Medical Technicians from a class of 300 selected to specialize in a designated medical field: Allergy and Immunizations.

Extensive laboratory experience mixing allergy serums by using exact mathematical equations.

Administered immunizations to adult, pediatric and newborn patients.

Performed allergy testing, recording and reporting for physician evaluation.

Instructed patients on allergy treatment course.

Rotated through all duties in clinic administration.

Responded to emergency allergic reactions and assisted patients.

Ordered medications based on physician directed protocols.

Tracked and examined patient medical records to determine if immunizations were current.

Required to maintain physical fitness along with job responsibilities.

Employment History

Itinerant Clinic Assistant, Williamsburg James City County Public Schools, Williamsburg, VA 2009 top resent

Mentor, HYPE (Helping Young People Excel), Newport News, VA 2006 to 2007

Allergy Immunization Technician, USAF, Lackland Air Force Base, San Antonio, TX 1994 to 1998

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