Customer Service High School

SHAREKA CROSS______________________________

VM: 484-***-**** or 215-***-****

Email: *********@*******.***

OBJECTIVE REVIEW___________________________________________________

I have over 10 years working in the Office Field, opened my Own Business and attended Strayer University seeking my degree in Business Administration/Human Resource Management. I can offer my expertise and knowledge in this field.

SKILLS AND EXPERIENCE:

• Microsoft Software 2010: Excel, Power Point, Publisher, Access, Outlook, Internet Explorer

• Faxing, Copying, Printing, Scanning

• Typing: Alpha and Numeric

• Website Design

• Organization and Time Management

• Customer Service

• Problem Solving

• Scheduling

• Billing

EMPLOYMENT_________________________________________________________

Sales Associate

October 2011 to Present

Macys - King of Prussia, PA

Responsibilities include assisting customers with their purchases, handling cash, credit, check payments. Organizing the sales floor and sorting fitting.

Home Based Business

September 2009 to Present

Posh Gift Boutique - Philadelphia, PA

I am the owner and operator of Posh Gift Boutique; my responsibilities include taking phone orders for purchases made off the website, updating the website as new purchases come in, contact customers when orders are completed and creating new gifts as new and creative ideas come to mind.

Program Support Specialist

October 2007 to September 2009

WES Horizons - Philadelphia, PA

Responsibilities include reviewing and processing Field Staff (Therapeutic Staff Support, Behavioral Specialist and Mobile Therapy) billing/encounter forms on a daily basis; call staff in regards to correction of paperwork. Assist with issuing of paychecks. My daily task included filing, faxing, copying, scanning and audits.

Utilization Specialist

August 2006 to October 2007

WES Horizons - Philadelphia, PA

Responsibilities include reviewing all authorizations received from CBH (Community Behavioral Health); schedule evaluation appointments for the clients to attend; remind staff of appointments. Once a week meet with the Director/ Clinical Supervisor and Case Managers. Get packets ready to go out to CBH (Community Behavioral Health). File important documents into the client’s chart. Update my spreadsheet in Excel on weekly basis to reflect information that is needed during meetings.

TSS Coordinator

March 2005 to August 2006

Wordsworth Academy - Philadelphia, PA

Responsibilities include reviewing all authorizations required from CBH (Community Behavioral Health); set up all TSS case assignments with the required authorization from CBH; review billing for TSS (Therapeutic Staff Support) payroll processing; call TSS with any issues of paperwork or payroll; keep track of attendance and staffing in Excel. Coordinate meetings with TSS to go over case assignments; meet weekly with Clinical Coordinators and Clinical Administrator with issues that arrived during the week. Monitor all authorization for TSS. Conduct Orientation packets with New Hires and work closely with HR with hiring and firing of TSS Staff. My daily routine includes: filing, faxing, copying, scanning, emailing, audits inbound and outbound calls.

Payroll Processor/TSS Coordinator

March 2004 to March 2005

Wordsworth Academy - Philadelphia, PA

Responsibilities include reviewing authorization’s required from CBH (Community Behavioral Health); manually enter billing forms on spreadsheet; create spreadsheet each month from word excel; collate all documents for payments; assist TSS supervisor with all phone calls to TSS field workers; complete a follow up letter to TSS; coordinate meetings; assist with finding all related documents for TSS field workers pertaining to billing.

Utilization Review Clerk/Payroll Processor

November 2000 to March 2004

Wordsworth Academy - Philadelphia, PA

Responsibilities include reviewing and manually enter billing encounter forms daily; adjust incorrect billing codes; collate documents for payments; assist receptionist with general office duties; assist the U.R. (Utilization Review) Supervisor with all authorizations.

EDUCATION___________________________________________________________

Strayer University October 2008-Present

Seeking my Bachelors

Major: Business Administration

Minor: Human Resource Management

Gordon Phillips Beauty School Graduated 1997

Certificate of completion-Cosmetology Philadelphia, PA

William Penn High School Graduated June 1995

High School Diploma Philadelphia, PA

PROFESSIONAL REFERENCES ARE AVAILABLE UPON REQUEST

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