Customer Service Technician

EDUCATION & CERTIFICATIONS

CERTIFICATIONS MILITARY

* Network + Certification United States Army 1988-1994

* A+ Computer Technology Missile Systems Technician

EDUCATION

Remington College of Technology Atlanta Institute of Music:

Associates Degree: AAE Avid Pro Tools Certified

Electronic Engineering Technology Recording/ Audio Engineering/ Sound Design

TECHNICAL EXPERIENCE

United States Army 1988- 1994

Electronics repair Training for 1 year.

Assigned to Patriot Missile Systems as (24T10) Patriot Operator/ System Repair Tech.

Responsible for Electronic component trouble-shooting using Oscilloscopes and Repair

Simulators, Circuit card isolation and software diagnostics.

Replaced internal components for Radar tracking system and ECS (Engagement Control Station).

Electronics Engineering Technology 1994-1996

Fundamentals of AC and DC electricity and circuits.

Digital Electronics, registers and logical circuits.

Schematics and component level trouble-shooting techniques.

Low-voltage electrical systems and solid-state devices. (Transistors, diodes and amplifiers)

Microprocessor architecture and programming functions.

Global Technology 1996-1999

Responsible for Monitor /CRT trouble-shooting, testing and repair.

Experience replacing small circuit boards for Computer Monitors.

Experience with CRT (Cathode Ray Tubes), safely discharging and replacements.

Ability to diagnose (Trinitron) Monitors and Picture tubes.

Pixel testing and Degaussing, testing Monitors using Burn-in for 24hrs.

Hewlett Packard 1999-2000

Hardware Datacenter Technician

Responsibilities included Workstation and Server hardware trouble-shooting.

Put in charge of New Server hardware implementations, out-of-box invoicing and receiving.

Datacenter responsibilities- Set-up of Server hardware, rack-mounting and hardware replacement of HP Server components to include Memory, CPU's, I/O cards, adapters and Hard-drives.

Monitored daily activities of HP Servers and DATA storage systems.

PRO-AUDIO/SOUND EXPERIENCE

Underground Studio 2000-2004

Involved in all technical trouble-shooting of studio equipment.

Soundcraft- Analog Mixing console, Digital Mackie Mixing console

Keyboards / sound modules, microphones and speaker systems.

Responsible for preventive maintenance and monitoring: Tascam (DA88), Roland (VS Hard-drive recorders) and Alesis Digital Recorders. Alesis ADAT, ADAT XT, LX-20.

Daily responsibilities included microphone testing and setups for recording sessions.

Daily maintenance of PC and console setup.

Monitoring and documentation of recording sessions and inventory of studio equipment.

Customer Service and Reception duties- Greeting and making the clients comfortable during recording sessions.

Guitar Center 2006-2011

Pro-Audio/ Technical Sales

Responsibilities included; providing technical support for Pro-Audio and recording equipment users.

• On-site and help desk support for audio/recording software packages.

• Installation and procurement of Software and hardware devices used for music recording.

Knowledge of Computer Operating systems and maintaining professional studio equipment. Repair knowledge on keyboards and live sound with experience in audio signal flow plus, recording console operations. Pro Audio Certified in Keyboards, Recording, Sound Design and DJ equipment.

Atlanta Institute of Music 2011- Present

Critical listening, Signal Flow and Sound Design

Microphone recording techniques, cable repair (soldering) and advanced PC and MAC computer trouble-shooting and usage with DAW editing programs.

Professional Mixing and Mastering with Post production specifications and concepts.

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