Customer Service Human Resources

Location:

Salary:

$30,000

Posted:

July 19, 2012

**** ***** **** **. *** *-A, Fort Wayne, IN *****•260-***-****•**************@*****.***

Colleen McNutt

Objective

To use my experience in management in a new fulfilling career.

Work Experience

August 1999-July 1, 2012 Higher Grounds Coffee House Fort Wayne, IN

Barista (August 1999-August 2005)

Prepare hand crafted espresso beverages and other drinks, handle cash, open and close store

Developed excellent customer service skills

Human Resources Director (August 2005-December 2006)

Conducted interviews for potential employees, hired, fired, developed and executed training program

Composed weekly employee schedule for multiple store locations

General Manager (December 2006-July 1, 2012)

Oversee day to day operations of multiple store locations

Interview candidates for employment, hire, fire, and other HR aspects

Accounting duties, making daily deposits, tracking sales, payroll processing

Manage 30-40 employees, including initial and on-going training, create weekly employee schedule for multiple store locations

Manage inventory, dealing with vendors, quality control of product, and customer relations

Education

August 2001-May 2005 Hillsdale College Hillsdale, MI

Bachelor of Science

Biology Major, Chemistry Minor

Beta Beta Beta – Biology Honorary

Pi Beta Phi Sorority – Vice President of Social Development August 2003-May 2004

References

John Richards – Owner of Higher Grounds Coffee House

Phone: 260-***-**** Email: ****@*******************.***

Beth Peters – Bishop Dwenger High School

Phone: 260-***-**** Email: *********@*****.***

Sunny Jones – Softball Coach