Business Analyst

Gary L. Smith

**** ***** ***** **** ******: 614-***-****

Pickerington, Ohio 43147 E-mail: **********@*****.***

SUMMARY

Business Analyst professional with multi-industry experience. Acts as a liaison between the business and technical communities working with IT project teams and business owners to gather, clarify, and translate business requirements into documentation and conceptual design from which solutions are developed. Successful in implementing the framework for consistent delivery of services that produce measurable results for valued clients, while engaging credible communication skills at all levels of an organization.

PROFESSIONAL EXPERIENCE

NATIONWIDE INSURANCE, Columbus, Ohio 11/06 – 7/08

Sr. Business Analyst

Records and Information Management

• Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis

• Critically evaluates information gathered from multiple sources, reconciled conflicts, decomposes high-level information into details, abstracted up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

• Provides stakeholder needs assessments, and cost/benefit analysis in an effort to align information technology solutions with business strategies and directions

NATIONWIDE INSURANCE, Columbus, Ohio 08/05 - 11/06

Business Analyst, Property and Casualty (Personal Lines Pricing)

• Utilized strong analytical skills including a thorough understanding of how to interpret customer business needs and translate them into functional requirements.

• Interacted professionally with a diverse group, executives, managers, and subject matter experts.

• Analyzed existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods.

Cardinal Health, Columbus, Ohio 04/05 - 08/05

Consultant – Business Analyst

• Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solution

• Identified project stakeholders and user classes, documented user class characteristics, identified appropriate representatives for each user class and negotiated their responsibilities

• Assisted in the facilitation of team and client meetings

HOSPIRA INTERNATIONAL, Lake Forrest, IL 11/04 - 04/05

Business Analyst, (International)

• Collaborated with the product manager and project sponsor to document the product’s vision and project’s scope for implementation of IT infrastructure for 30 international locations

• Elicited requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints

• Decomposed high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail

WORLDCOM, Columbus, OH 10/00 - 11/04

Business Analyst, Telecommunications

• Participated in peer reviews and inspections of requirements documents to ensure that the requirements were interpreted correctly

• Managed requirements traceability information and tracked requirements status throughout the project.

• Managed changes to baselined requirements through effective application of change control processes and tools

Ohio Secretary of State, Columbus, Ohio 07/88 - 10/00

Business Analyst I

• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards

• Assisted with the development of the organization’s requirements engineering policies, procedures, and tools

• Implemented ways to reuse requirements across projects

US MARINE CORPS 09/80 - 09/83

Honorably discharged veteran with distinguished service awards, specialized in Logistics Management

EDUCATION

Bachelor of Arts, Humanities

The Ohio State University, Columbus, Ohio

MBA – University of Phoenix, Columbus, Ohio

PROFESSIONAL DEVELOPMENT & AFFILIATIONS

Member, International Institute of Business Analysis, ARMA International

COMMUNITY INVOLVEMENT

Volunteer, State of Ohio Prison Literacy Program

Volunteer, Adult Literacy Council

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