Business Analyst, Project manager

*** ******* ****** **.

Palmetto GA *****

******.*******@*****.***

Phone 404-***-**** (H) 678-***-**** ( C)

Joanne Jones

Summary: I have 24 years of experiences in the banking industry. My career includes positions in administration, operation, compliance, and management. In December of 2009 I completed my Master in Accounting with a 3.66 grade point average while working full time. I am looking for a position that will utilize my skills and abilities to accomplish the goals of the organization in which I am employed.

12/2006 – 8/2010 Wachovia Wealth Mgmt

Operational Risk Specialist

Conduct KYC (Know Your Customer) investigations for Wachovia wealth clients and businesses in accordance with the US Patriot Act. This includes:

Prepare Know Your Customer reviews (KYC) & Customer Identification Program (CIP)

Effectively assess and prioritize risks, by accurately identifying the risk the customer represents when opening new accounts

Review transactions to ensure procedures are followed according to Wachovia policies and procedures

Process overdrafts on client accounts in accordance to policies and credit guidelines

Process wire transfers and approve internal monetary transactions

10/ 2003 – 12/2006 Wachovia Wealth Mgmt

Client Service Associate - Banking

Conducted account research and serviced customers accounts

Performed due diligent requirements on clients accounts

Assisted Relationship Managers in the sale and servicing of clients

Opening and closing of customers accounts (deposits and loans)

Loan processing coordination and special projects as needed

11/1997 - 7/18/2003 Wachovia Wealth Management/OffitBank

Client Service Manager - Investment

Ensured that both internal and external clients were provided the highest level of quality service

Provided direction to other areas of the bank regarding identification of issues, recommendation for problem resolutions and expediting production, and service delivery for wealth clients

Assisted in special projects and internal audits; transferred funds, securities, and processing stock trade

2/1996 – 11/1997 Wachovia Bank Card Services

Customer Service Rep

Answered incoming customer inquiries promptly and in accordance with the established call handling procedures

Helped customers understand financial matters relating to their accounts

Complied with all applicable credit laws and mandates

Handled escalated situations and resolved customer inquiries

1987 - 1995 Fleet Investment Services Rochester NY

Supervisor Trust Operations

Coordinated workflow so that the team could process work within required time frames and guidelines

Wrote new procedures to streamline work processing time and improved department audit rating

Assisted with special projects for several bank mergers

Conducted audits to identify compliance related exceptions

Trained new employees and assisted in complex problem solving

Wrote employees’ annual reviews and met with employees about their semi annual and annual objectives

1984 - 1987 Fleet Bank Rochester New York

Senior Accounting Clerk - Student Loans

Processed payments for student loan customers

Monitored, maintained and reconciled assigned accounts

Ensured that transactions were completed, timely, accurately, and in compliance with internal policies and external regulations

Other tasks and projects as assigned

Formal Education

BS Business Administration SUNY Empire State

Rochester NY 12/1991

MS Education and Technology AIU

Online 5/2004 GPA 3.4

MS Accounting Strayer University Morrow GA

graduation date 12/2009

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